Error On Playing Tts-generated Wave File

[iTime]

Dear support,

 

Please take a look at the attached log files (at the end).

 

This error happens on a script that loops VBS module and PlaySound module in order to play schedule information.

The Playsound module uses two RVs to fill the path of wav file ($RV[schInfoAttribute]) and a following word reading by TTS ($RV[schInfoValue]) each time.

 

The error happens when the RV for TTS is an empty string (sometimes TTS does not have to play, so an empty string is passed.)

When the error happens, "Line status Monitor" shows the process gets stuck on playing the tts generated wave file (1 kb) and when I force to disconnect the call, status gets stuck on "Hanging up call...." and stops the IVR service automatically.

 

This problem does not happen every time; it SOMETIMES happens and other times does not...

 

Please help me to figure out what is causing this.

 

Sorry, I could not make the log files short, because I cannot reproduct this error everytime. (Please see at the end of the logs.)

 

Thanks.

WAVError.zip

[iTime]

Addition to the previous message.

 

Please see the attached screen capture for the event log.

 

Hope this helps.

 

Thanks.

EventViewer.zip

[SupportTeam]

Please update your system to this version of VoiceGuide: [old link removed]

Please post traces from this new version if you still encounter problems.

[iTime]

Dear Support,

 

Thanks for the patch first of all.

 

But, my script seemds to perform more poorly with the patch.

 

First, it takes greater time to start generating TTS and play when beginning the troubled script; it used to take about 2-3 seconds to play, but now it takes more than 30 seconds. And the first TTS generated does not contain what it is supposed to. It comes with an empty wav file.

 

Second, the code breaks and voiceguide service stops all the time when the script is re-visited. (It used to break from time to time before the patch.)

 

I attached the log files and a screen shot of my Event Viewer that contins .NET error, and application-hung error.

 

Please help!

 

Thanks.

TTSError.zip

[iTime]

I've found out why the application breaks.

That is because I was sending an empty string for Result_Return, where "success" or "faile" is expected.

This was on me

 

But I still have the first problem that takes 30 seconds of time to generate the first TTS and the TTS is an empty file...

 

Thanks!

[SupportTeam]

This version fixes the problem caused by Run_ResultReturn returning a blank/null result: [old link removed]

The TTS problems seem to be TTS engine related. Would recommend trying restarting the system or reinstalling the TTS.

[iTime]

The patch fixed the "null" result return problem.

 

Thanks.