Answering Machine Script Not Played

[mehdi_h]

Hi

 

I have setup a script when anwsering machine is detected, but the script that is launched is the one for the human anwsering.

Please find below the log.

 

thank you

Mh

 

0424_1930_vgEngine.zip

[SupportTeam]

Trace shows that the Answering Machine script (MV_alux.vgs) was started:

 

193040.937 10 1 dial StartOutgoingCall start tel[0610977222] live[C:\Program Files\VoiceGuide\Scripts\alux.vgs] am[C:\Program Files\VoiceGuide\Scripts\MV_alux.vgs] fax[] onNotAnswered[] onRetriesEnd[] rv[[clientid]{}] CampaignName[TEST CLIENT] options[] ID=10624

...

193110.734 6 1 state Machine Answer. Wait for end of welcome message...

...

193129.140 6 1 state Run Answer Machine script [C:\Program Files\VoiceGuide\Scripts\MV_alux.vgs]

...

193129.203 6 1 state [M1] Playing wav (C:\Program Files\VoiceGuide\Sound\CEP\CEP_1.wav)

[mehdi_h]

well this is exactly my problem. my script mv_alux.vgs does not apply that wav file "CEP_1.wav"

in my mv_alux.vsg script I have called another wav file see attachement selecty_1.wav

 

 

001307.968 6 1 state Run Answer Machine script [C:\Program Files\VoiceGuide\Scripts\MV_alux.vgs]

001307.968 6 1 NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\alux.vgs,,,,,0

001307.968 6 1 NewVgsVgm_Goto_Setup dest=C:\Program Files\VoiceGuide\Scripts\alux.vgs|, return=|, lSaveSourceOnCallStack=0

001307.968 6 1 rv add [scriptEnd_Time]{2009-04-25 00:13:07}

001307.968 6 1 rv add [scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\alux.vgs}

001307.968 6 1 rv add [scriptEnd_Goto_Module]{}

001307.968 6 1 WriteToLogFiles_CurrScriptOnly begin

001307.968 6 1 WriteToLogFiles_CurrScriptOnly : LineState.iVgsIdx<=0

001307.968 6 1 rv add [scriptStart_Time]{2009-04-25 00:13:07}

001307.968 6 1 rv add [scriptStart_CalledFrom_Module]{HangupMZA}

001307.968 6 1 FindFullPathToScript_VgsOrVgp start [C:\Program Files\VoiceGuide\Scripts\alux.vgs]

001307.968 6 VgsScriptLoad load start [C:\Program Files\VoiceGuide\Scripts\alux.vgs]

001307.968 6 1 loaded [C:\Program Files\VoiceGuide\Scripts\alux.vgs] into:4001307.968 6 1 rvns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\}

001307.968 6 1 StartModuleDefault=[M1]

001307.968 6 1 t clear (force=False)

001307.968 6 1 RunModule start [Play,[M1],43]

001307.968 6 1 [M1] VGMTYPE_PLAY run start

001307.968 6 1 state [M1] Playing

001307.968 6 1 PrepareAndPlayWavAndTts start iModuleIdx=43, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs=

001307.968 6 1 PrepareAndPlayWavAndTTS sPlayFile=C:\Program Files\VoiceGuide\Sound\CEP\CEP_1.wav

001307.968 6 1 state [M1] Playing wav (C:\Program Files\VoiceGuide\Sound\CEP\CEP_1.wav)

 

mv_alux.vgs

[SupportTeam]

OK, thanks for pointing out the relevant section of the trace.

This version: [old link removed]
should fix the bug that you have encountered. Please download and update to this version. You should be able to update by just installing the new version over the top of your current version.