Answer Timeout Is Not Working

[mediasol]

Hi

 

we have issue with answer timeout. we set it to 45 sec (check xml file).

 

However the vg attempts the call for only 15 sec and then hangs up before we can pick the phone.

(It should be trying for at least 45 secs)

 

what is going wrong?

 

thanks

mbscall_09_04_29_ver_2.txt

0429_1140_vgEngine.zip

[SupportTeam]

The timeout value was correctly read in form the input file and set on the outbound call. This line from the ktTel trace shows this:

 

115953.750 924 1 fn LineMakeCall(iLineId=1, iCallRequestId=0 (ignored), strNumberToCall=[18310756677522], callprog=DX_PAMDOPTEN, timeout=45, params:0,0,cid=[(null)],opt=[])

 

Trace shows that the analog Dialogic card whic you are using reported hearing a Busy tone on the line about 11 seconds after the number was dialed. You would see a "BUSY" call result in the CDR log:

 

"zen monk","18310756677522","","","","0","","","","2009-04-29 11:59:53","NULL","2009-04-29 12:00:04",11,0,"BUSY",""

 

When using analog cards you need to define the tones that the analog card will listen for and react to. On analog lines the tones played on the line tell the card what is happening on the line. The default tone definitions work OK with most Telcos, but in your case it looks like the ringback tone may be mistaken for a busy tone.

 

Please see this help file page for information on how the tone detection setting are set: http://www.voiceguide.com/vghelp/source/ht...ctiondetect.htm

 

ktTel trace shows your current Busy tone defintions are:

 

115940.406 924 tone ch id:TID_BUSY1:253, f1:500:200, f2:0:0, cad:55:40,55:40, count:4

115940.406 924 tone ch id:TID_BUSY2:255, f1:500:200, f2:525:175, cad:55:40,55:40, count:4

[mediasol]

thanks