Vb Script Not Called

[mbssupport]

I made a script that would be called when there is no answer on the phone. This one is already working . I designed another for Retries exhausted. No matter what I do restart voiceguide , remove vbscript for no answer . It can't be called or voiceguide does not call it. The script works fine . I placed it in No answer action the script does the designed functionality . Please advise what to do .

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the outgoing call after which you would expect the "Retries Exhausted" script to run, this will allow us to see what happened.

 

Debug Trace files are created in VG's \log\ subdirectory.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[mbssupport]

Heres the log file for yesterday and today . Please advise what to do .

0522_1026_vgEngine.zip

[SupportTeam]

There are about a dozen log files in the attached .ZIP. At what time was the call that you would like us to look at?

[mbssupport]

I removed the others here's the most recent when the script was ran thru voiceguide

Recent0522_1610_vgEngine.zip

[SupportTeam]

Looks like in current version of Dialer on Fax calls the OnRetriesExhausted script is not called.

 

The OnNotAnswered script still does get called however so as an immediate workaround for now you can do a check in the OnNotAnswered for the value of $RV[Outdial_RetriesLeft]

 

If the value of $RV[Outdial_RetriesLeft] is 0 then you know that all retries are exhausted and can then start the OnRetriesExhausted processing.

 

The OnRetriesExhausted script calling on failed outbound fax calls has been noted as an outstanding issue and will be fixed in the next release of VoiceGuide v7.