Setting Priority

[mbssupport]

I have around 5000 fax broadcast . I am testing 1 phone to do voice and want it to be the first to be dialled . I already set it to 1 while all fax are set to Priority 7 . The voice call does not dial first I already stopped and restarted voiceguide . I cannot unload all the fax because its sending important messages. Please give me a work around for this. I need to get this priority done to test VBscripts

[SupportTeam]

From http://www.voiceguide.com/vghelp/source/ht...rnal_config.htm :

Call Prioritization

 

Priority ordering is specified by using the ORDER BY clause when selecting calls from the database. This clause is specified in the OutDialQue_SqlSuffix setting in the <Dialer> section of the Config.xml file:

 

<OutDialQue_SqlSuffix>ORDER BY Priority ASC</OutDialQue_SqlSuffix>

 

If you have a large number of calls loaded then ordering the retrieved calls by Priority can degrade call data retrieval speed. If you are seeing excessive call retrieval times from the database then removing this clause would speed up call retrieval.

If priority is being enabled then we'd recommend using a sever class database like SQL Server or MySql etc.