No Success Installing Vg V7 Voip With Hmp

[beaujeanjp]

 

Tried to find info in the posts here but didn`t find any answers.

Included are screen shots of Dialogic HMP, Voiceguide Staus Monitor, config.xlm and all my log files.

With wireshark there is simply no sip traffic.

 

Best Regards

0525_ktTts.txt

0525_ktTel.txt

0525_1334_vgEngine.txt

[SupportTeam]

It looks like you have not applied the 4 line evaluation license for the HMP system.

 

Please change the Config.xml file to only open one line, not the 4 that it opens by default. Then restart the VoiceGuide service. If the HMP evaluation license is not applied then HMP is started in one line mode.

 

Please .ZIP up and post the Config.xml file if you are having any problems.

[beaujeanjp]

Hello, Thanks for the advice. I did take out the 3 other lines configuration in Config.htm and now see my device in the status monitor.

I do not get any SIP activity and cannot seem to register my VOIP line.

Any further advice.

Regards

JP

[SupportTeam]

How have you tried testing the system? Have you placed SIP calls direct to the IVR's IP address?

[beaujeanjp]

I have an IP line with Teliphone. When that number is dialed I get teliphone's voicemail for my number. .. I understood that voiceguide would register my number with Teliphone to the IP where the IVR is residing. Yet there is no SIP packets on the net refering to registering (in fact no SIP packets at all). I am new to this and I don't know who to call directly the ivr system:) Guidlines would be welcome.

Thanks again for your time and dedication.

Regards

JP

 

[SupportTeam]

I have an IP line with Teliphone. When that number is dialed I get teliphone's voicemail for my number.

Most likely this is because VoiceGuide is not yet configured to register itself with the service provider.

 

Please see this Help file page: http://www.voiceguide.com/vghelp/source/ht...ip_register.htm for information on how to configure the SIP registration.

 

Best to first test that VoiceGuide is answering incoming calls by using a SIP softphone like SJPhone to directly call the IP address of the machine on which VoiceGuide is installed.

 

SJPhone is free and you can get it from http://www.sjlabs.com/

[beaujeanjp]

Hello again,

Sorry for the delays in answering. I do get a connection using sjphone. But I get no SIP protocol communications (except with sjphone). I have included my config files, wireshark and voice guide log log files. The logs start with starting the ivr, placing a IP call with sjphone.

Any help would be appreciated.

True regards

JPB

Config_and_log_files.zip

[SupportTeam]

It looks like you have DxxxB1C1 instead of dxxxB1C1 set for your Voice device. Change it to dxxxB1C1 to make to sound file playing work.

 

The WireShark trace does not capture any SIP registratration attempt. Are you sure the WireShark capture is started before VoiceGuide service is started? Stop VoiceGuide service, then start WireShark capture then start VoiceGuide service. WireShark should then capture the SIP registration.

[beaujeanjp]

The config file is in the zip I attached in the previous mail. Yes I have edited the config file in the way suggested by the link you gave me before.

Reagrds

JP

[SupportTeam]

The previous .ZIP file does not have the actual Config.xml file, just a link to it.

 

It looks like you have DxxxB1C1 instead of dxxxB1C1 set for your Voice device. Change it to dxxxB1C1 to make to sound file playing work.

 

The WireShark trace does not capture any SIP registratration attempt. Are you sure the WireShark capture is started before VoiceGuide service is started? Stop VoiceGuide service, then start WireShark capture then start VoiceGuide service. WireShark should then capture the SIP registration.

 

[beaujeanjp]

Hello,

I changed Dxxx to dxxx and included the config.html file. I start wireshark then start IVR.

Regards

JPB

Config_and_log_files.zip

[SupportTeam]

The VoIP_Lines section of Config.xml was incorrect. Try the below (replace **** with your password (which you should change first)):

 

<VoIP_Lines>

<VoIP_Registrations>

<VoIP_Registration>

 

<Display>VG IP</Display>

<Protocol>SIP</Protocol>

<RegServer>514.teliphone.ca</RegServer>

<RegClient>BYODZ0000411@514.teliphone.ca</RegClient>

<LocalAlias>BYODZ0000411@192.168.102.15</LocalAlias>

 

</VoIP_Registration>

</VoIP_Registrations>

<VoIP_Authentications>

<VoIP_Authentication>

 

<Display>VG IP</Display>

<Realm>asterisk</Realm>

<Identity>sip:BYODZ0000411@514.teliphone.ca</Identity>

<AuthUsername>BYODZ0000411</AuthUsername>

<AuthPassword>****</AuthPassword>

 

</VoIP_Authentication>

</VoIP_Authentications>

</VoIP_Lines>

 

We tested the above and VoiceGuide registers ok with above setting.

 

The realm is asterisk as this is the realm that the teliphone.ca reports during the 401 register request. Looks like they are using asterisk to implement the service and have not changed the realm setting on their asterisk servers to be 514.teliphone.ca, they just left it on the asterisk's default setting.