Not Running Ans Mach Script

[mediasol]

I have setup vg to use answer machine script "vgonly-am.vgp" and libe answer "vgonly-live.vgp" see xls file.

 

however when VG detects answer machine it is starts to run vgonly-am.vgp but then runs vgonly-libe.vgp

 

see log below

 

"state Run Answer Machine script [C:\mediasol\customer_files\vg_voiceonly\vgonly-am.vgp]

114053.240 6 5 NewVgsVgm_Goto C:\mediasol\customer_files\vg_voiceonly\vgonly-live.vgp,,,,,0

114053.240 6 5 NewVgsVgm_Goto_Setup dest=C:\mediasol\customer_files\vg_voiceonly\vgonly-live.vgp|, return=|, lSaveSourceOnCallStack=0

114053.240 6 5 rv add [scriptEnd_Time]{2009-05-27 11:40:53}"

 

I have upload the logs and script files.

0527_1135_vgDialListLoad.zip

[SupportTeam]

This bug was present in one recent release of VocieGuide - the one that you are using on your system. This bug has since been fixed and the version of VG v7 currently available for download from our WWW has this issue fixed.

 

If you do not want to update VG then an immediate workaround is to test the value of $RV[OutDial_Result] in the 'Live' script. If that RV holds the value of:

 

ANSWERED_MACHINE

 

then you can proceed with 'Answering Machine' processing. (ie. jump to the 'Answering Machine' script or just include the relevant modules in the 'Live' script).

[mediasol]

Thank you it seems to be working.

 

Is there a simple way to determine if I have latest patch of Voiceguide 7.0.9?

 

[SupportTeam]

You vgEngine trace will indicate the vgEngine version running on your system. The current latest version would show:

 

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vgEngine version: 7.0.3415.28902 (RELEASE Build)

created on: 2009-05-08 15:03:23.86

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