Problem Sending Fax

[mediasol]

What is wrong?

 

I have using a xml file to call a vg script and send a pdf file.

 

The script is not working...

 

I have upload the script, xml and log. The vg script could load the script!

 

What I'm doing wrong?

vg_fax.zip

[SupportTeam]

This issue does not appear to exist when tested for in the current latest v7 release.

 

Please update system to latest v7 version and you should be able to use a vgs/vgp script for the fax entry.

 

I understand that you are currently able to send faxes ok when specifying pdf/tif/tiff in the fax entry. yes?

 

 

154620.635 3 3 sending fax on outgoing call.

154620.635 3 3 OnOutboundCallAnswered_Start_SendFax_Option 0,0,0

154620.635 3 3 Set_hCall crn=20000002, called from StartSendingFaxMessage

...

154620.635 3 3 NewVgsVgm_Goto C:\ProjectsVgNet\bin\Scripts\Credit Card Payment\Credit Card Payment.vgs,,,,,0

154620.635 3 3 NewVgsVgm_Goto_Setup dest=C:\ProjectsVgNet\bin\Scripts\Credit Card Payment\Credit Card Payment.vgs|, return=|, lSaveSourceOnCallStack=0

154620.635 3 3 rv add [scriptEnd_Time]{2009-05-27 15:46:20}

154620.635 3 3 rv add [scriptEnd_Goto_Script]{C:\ProjectsVgNet\bin\Scripts\Credit Card Payment\Credit Card Payment.vgs}

154620.635 3 3 rv add [scriptEnd_Goto_Module]{}

154620.635 3 3 WriteToLogFiles_CurrScriptOnly begin

154620.635 3 3 WriteToLogFiles_CurrScriptOnly : LineState.iVgsIdx<=0

154620.635 3 3 rv add [scriptStart_Time]{2009-05-27 15:46:20}

154620.635 3 3 FindFullPathToScript_VgsOrVgp start [C:\ProjectsVgNet\bin\Scripts\Credit Card Payment\Credit Card Payment.vgs]

154620.635 3 LoadedVgs_Find C:\ProjectsVgNet\bin\Scripts\Credit Card Payment\Credit Card Payment.vgs at idx=2

154620.635 3 3 rvns add [scriptsPath]{C:\ProjectsVgNet\bin\Scripts\Credit Card Payment\}

154620.635 3 3 StartModuleDefault=[ModuleF]

154620.635 3 3 t timer clear (force=False)

154620.635 3 3 RunModule start [Play,[ModuleF],22]

154620.635 3 3 [ModuleF] VGMTYPE_PLAY run start

[mediasol]

Hi Have upgraded to the vg 7.0 patch and re-ran the same xml.

 

Only this time the record was loaded into the db version and is not dialing. It just sitting there!

 

See log file for 9677 fax number.

 

And yes we can successful send pdf faxes using the vg outbound number loader.

 

Can you what going wrong?

0528_ktTts.zip

[SupportTeam]

Trace shows the number being loaded:

 

091806.593 21 0 OutDial load from [C:\Program Files\VoiceGuide\data\OutDial_28520099186.xml]

091806.593 21 DialListLoadFileXML ReadAllText call

091806.593 21 0 Db_Insert_PrepareCmdParams AddParamToCmd calls

091806.593 21 0 Db_Insert_PrepareCmdParams cmdCQ.Parameters[...] set calls.

091806.593 21 0 Db_Insert_PrepareCmdParams

091806.593 21 0 dial Db_Insert_CallQueAndPortList CallQue insert call [18310755279677]

091806.593 21 0 dial cmd_CallQue_Insert.ExecuteReader [18310755279677] call

...

091806.703 21 0 dial cmd_CallQue_Insert.ExecuteReader [18310755279677] returned, some data FieldCount=1

091806.703 21 0 dial dr[iD] : Could not find specified column in results

091806.703 21 0 dial cmd_CallQue_Insert.ExecuteReader [18310755279677] sID=NOT SET, oID=2, iID=2

091806.703 21 0 dial Db_Insert_CallQueAndPortList CallQue insert returned TimeSpan=00:00:00.1093750

091806.703 21 dial Db_Insert_CallQueAndPortList iID_JustInserted=2

091806.703 21 dial Db_Insert_PortToUse id=2, guid=[89973cdf-5b43-45b5-9054-8a72e73dd447] sPortList=[3,4,5,6,7,8]

...

091807.156 21 dial Db_Insert_PortToUse inserts made: 6, ts=00:00:00.4531250

091807.156 21 dial Db_Insert_CallQueAndPortList Db_Insert_PortToUse returned

091807.156 21 0 OutDial input file : loaded 1 entries from C:\Program Files\VoiceGuide\data\OutDial_28520099186.xml

091807.156 21 OutDial input file deleted : C:\Program Files\VoiceGuide\data\OutDial_28520099186.xml

 

and immediately the call was found by the dialer:

091807.156 10 dial FindCallQueryCompleted some calls found (any lineid search), ID/GUID=2/00000000-0000-0000-0000-000000000000, sTaskTimestamp=091807.156, diff=00:00:00

091807.156 10 dial state 1:Null,2:Null,3:Null,4:Null,5:Null,6:Null,7:Null,8:Null,

091807.156 10 dial FindCallQueryCompleted a call was not found. Port= 1, sTaskTimestamp=091807.156, diff=00:00:00

091807.156 10 dial state 1:Null,2:Null,3:Null,4:Null,5:Null,6:Null,7:Null,8:Null,

091807.156 10 dial FindCallQueryCompleted a call was not found. Port= 2, sTaskTimestamp=091807.156, diff=00:00:00

091807.156 10 dial state 1:Null,2:Null,3:Null,4:Null,5:Null,6:Null,7:Null,8:Null,

091807.156 10 dial db do findcall objDbDataReader_Stage2.Read() returned True

091807.156 10 dial db do findcall objDbDataReader_Stage2.iFieldCount=18, sTaskTimestamp=091807.156, diff=00:00:00

091807.156 10 dial db do findcall oOutCallData.iID=2

091807.156 10 dial db do findcall oOutCallData.guid is not used LinkField=[iD]

091807.156 10 dial db do findcall oOutCallData.strPhoneNumber=[18310755279677]

091807.156 10 dial db do findcall oOutCallData.strPhoneNumberPrefix=[]

091807.156 10 dial db do findcall oOutCallData.datetimeActivation=[28/05/2009 9:17:00 AM]

091807.156 10 dial db do findcall oOutCallData.iRetriesCount/Delay(min)=[2/30]

091807.156 10 dial live=, am=, fax=C:\mediasol\customer_files\vg_fax\vg-fax.vgp, onNotAnswer=, onRetriesExhausted=

091807.265 10 dial callque update id/guid=2/00000000-0000-0000-0000-000000000000 nextActivateTime=28/05/2009 9:48:07 AM, retriesLeft=1, iRelatedPortNumber=3 : completed ok

091807.265 10 dial FindCallQueryCompleted a call was found. Port= 3, sTaskTimestamp=091807.156, diff=00:00:00.1093750

091807.265 10 0 qScr add cmdOutboundCallStart 0

 

and the call was dialed (on port 3):

 

091807.265 6 5 dial StartOutgoingCall start tel[18310755279677] live[] am[] fax[C:\mediasol\customer_files\vg_fax\vg-fax.vgp] onNotAnswered[] onRetriesEnd[] rv[ [ref]{1059} [callnum]{18310755279677} [campaign] {test-fax} [state]{} [postcode]{} [user1]{} [user2]{} [user3]{} [user4]{} [user5]{} [user6]{} [user7]{} [user8]{} [user9]{} [user10]{} [pickupretry] {2} [faxfile]{C:\crco-fax\Fax-Teleseminar-3-easy-ways-09-04-23-ver2.pdf} ] CampaignName[test-fax] options[] ID=2

091807.265 6 5 ls set Dialing

091807.265 6 5 answering machine detection enabled. sCallProgressOption = [DX_PAMDOPTEN]

091807.265 6 5 rv clear all

091807.265 6 5 rv add [ref]{1059}

091807.265 6 5 rv add [callnum]{18310755279677}

091807.265 6 5 rv add [campaign]{test-fax}

091807.265 6 5 rv add [state]{}

091807.265 6 5 rv add [postcode]{}

091807.265 6 5 rv add [user1]{}

091807.265 6 5 rv add [user2]{}

091807.265 6 5 rv add [user3]{}

091807.265 6 5 rv add [user4]{}

091807.265 6 5 rv add [user5]{}

091807.265 6 5 rv add [user6]{}

091807.265 6 5 rv add [user7]{}

091807.265 6 5 rv add [user8]{}

091807.265 6 5 rv add [user9]{}

091807.265 6 5 rv add [user10]{}

091807.265 6 5 rv add [pickupretry]{2}

091807.265 6 5 rv add [faxfile]{C:\crco-fax\Fax-Teleseminar-3-easy-ways-09-04-23-ver2.pdf}

091807.265 6 5 rv add [OutDial_RetriesLeft]{2}

091807.265 6 5 dial making call LineState settings: tel[18310755279677] live[] am[] fax[C:\mediasol\customer_files\vg_fax\vg-fax.vgp] noAnswer[] retriesEnd[] OnHangup[] rv[ [ref]{1059} [callnum]{18310755279677} [campaign] {test-fax} [state]{} [postcode]{} [user1]{} [user2]{} [user3]{} [user4]{} [user5]{} [user6]{} [user7]{} [user8]{} [user9]{} [user10]{} [pickupretry] {2} [faxfile]{C:\crco-fax\Fax-Teleseminar-3-easy-ways-09-04-23-ver2.pdf} [OutDial_RetriesLeft]{2}] options=[]

091807.265 6 5 state Dialing 18310755279677

091807.265 6 5 t timer set 45 sec : EV_TIMEOUT_MAKECALL_NORESPONSE

091807.265 6 5 ls set Dialing

091807.265 10 dial FindCallQueryCompleted a call was not found. Port= 5, sTaskTimestamp=091807.265, diff=00:00:00

091807.265 6 5 rvns add [OutDial_Result]{NOTCONTACTED}

091807.265 6 5 rvns add [OutDial_Result]{NOANSWER}

091807.265 10 dial state 1:Null,2:Null,3:Dialing,4:Null,5:Null,6:Null,7:Null,8:Null,

091807.265 6 5 ktTel_MakeCall_Enqueue([18310755279677],FAX_CNG, 45,0,0,,) call

091807.265 6 5 qTel add cmd_MakeCall [0,0,45,0,0][||18310755279677|FAX_CNG|]

091807.265 7 5 qTel run cmd_MakeCall

 

and immediately after dialing the fax script was started:

091809.875 6 5 OnOutboundCallAnswered_Start_SendFax_Option 0,0,0

091809.875 6 5 Set_hCall crn=20000002, called from StartSendingFaxMessage

091809.875 6 5 NewVgsVgm_Goto C:\mediasol\customer_files\vg_fax\vg-fax.vgp,,,,,0

091809.875 6 5 NewVgsVgm_Goto_Setup dest=C:\mediasol\customer_files\vg_fax\vg-fax.vgp|, return=|, lSaveSourceOnCallStack=0

091809.875 6 5 rv add [scriptEnd_Time]{2009-05-28 09:18:09}

091809.875 6 5 rv add [scriptEnd_Goto_Script]{C:\mediasol\customer_files\vg_fax\vg-fax.vgp}

091809.875 6 5 rv add [scriptEnd_Goto_Module]{}

091809.875 6 5 WriteToLogFiles_CurrScriptOnly begin

091809.875 6 5 WriteToLogFiles_CurrScriptOnly : LineState.iVgsIdx<=0

091809.875 6 5 rv add [scriptStart_Time]{2009-05-28 09:18:09}

091809.875 6 5 FindFullPathToScript_VgsOrVgp start [C:\mediasol\customer_files\vg_fax\vg-fax.vgp]

091809.890 6 VgsScriptLoad load start [C:\mediasol\customer_files\vg_fax\vg-fax.vgp]

091809.921 6 5 loaded [C:\mediasol\customer_files\vg_fax\vg-fax.vgp] into:5

091809.921 6 5 rvns add [scriptsPath]{C:\mediasol\customer_files\vg_fax\}

091809.921 6 5 StartModuleDefault=[intro-Msg]

091809.921 6 5 t timer clear (force=False)

091809.921 6 5 RunModule start [Play,[intro-Msg],29]

091809.921 6 5 [intro-Msg] VGMTYPE_PLAY run start

091809.921 6 5 state [intro-Msg] Playing

091809.921 6 5 PrepareAndPlayWavAndTts start iModuleIdx=29, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs=

091809.921 6 5 rv replace start: [$RV[faxfile]]

091809.921 6 5 rvns: [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[ref]{1059}[callnum]{18310755279677}[campaign]{test-fax}[state]{}[postcode]{}[user1]{}[user2]{}[user3]{}[user4]{}[user5]{}[user6]{}[

user7]{}[user8]{}[user9]{}[user10]{}[pickupretry]{2}[faxfile]{C:\crco-fax\Fax-Teleseminar-3-easy-ways-09-04-23-ver2.pdf}[OutDial_RetriesLeft]{2}[OutDial_Result]{NOTCONTACTED}[OutDial_Result]{

NOANSWER}[scriptEnd_Time]{2009-05-28 09:18:09}[scriptEnd_Goto_Script]{C:\mediasol\customer_files\vg_fax\vg-fax.vgp}[scriptEnd_Goto_Module]{}[scriptStart_Time]{2009-05-28 09:18:09}[scriptsPath]{C:\mediasol\customer_files\vg_fax\}

091809.921 6 5 rv replace end: [C:\crco-fax\Fax-Teleseminar-3-easy-ways-09-04-23-ver2.pdf]

091809.921 6 5 PrepareAndPlayWavAndTTS sPlayFile=C:\crco-fax\Fax-Teleseminar-3-easy-ways-09-04-23-ver2.pdf

 

but there is a bug which results in the fax not being sent. DTMF tones are being sent instead.

 

091809.921 6 5 state [intro-Msg] Playing dtmf (C:\crco-fax\Fax-Teleseminar-3-easy-ways-09-04-23-ver2.pdf) using PlayStart

091809.921 6 5 t timer clear (force=False)

091809.921 6 5 qTel add cmd_PlayStart [0,0,0,0,0][||||]

091809.921 6 5 play start ok, playId=253265

091809.921 7 5 qTel run cmd_PlayStart

091809.921 6 2 NewVgsVgm_Goto end

091809.921 6 5 qScr run evScriptEvent TDX_CST, iActionID=0, crn=20000002[27615|0|0|0|0][DE_LCON|||||]

091809.921 6 5 ScriptEvent TDX_CST DE_LCON||

091809.921 6 5 LsPlayMsg EV_UNKNOWN_134,TDX_CST

091809.921 6 5 path {TDX_CST} not found

we will fix this bug in future release of VG.

 

For now it is possible to workaround this bug by ensuring that the path/filename expression (after $RV replacement) does not start with either letters a,b,c,d,A,B,C,D and does not start with a number.

 

Easiest way to do this is to use a relative path for the file (relative to the script's location) - that way the path starts with a full stop, something like below:

..\..\crco-fax\Fax-Teleseminar-3-easy-ways-09-04-23-ver2.pdf

or just place file in scripts directory and just specify the fax file's filename without any path in the Play module (first character restrictions as per above would still apply).

[mediasol]

The workaround is not simple for us long term.

 

when would you be fixing the bug. Could you give possible date?

[SupportTeam]

A new version will be released in a couple of weeks.

 

Another workaround would be to just map another drive letter to the directory where you store the faxes, or just to the C:\ itself.

 

Use the subst command from the Command prompt (or the autoexec batch file if you want to have this setting done automatically at startup).

 

eg. if you have:

 

subst h: c:\

 

you will be able to specify the fax by using:

 

h:\crco-fax\Fax-Teleseminar-3-easy-ways-09-04-23-ver2.pdf

 

instead of

 

C:\crco-fax\Fax-Teleseminar-3-easy-ways-09-04-23-ver2.pdf