SupportTeam Report post Posted 05/29/2009 10:00 PM Max wrote: I am considering using VoiceGuide for an automated lost/stolen card reporting system. It looks like version 7 with a 4 port Dialogic card will meet our requirements. Since this is a very low volume application I believe a single phone line will be used to support this activity. What I would like to do is setup a test environment and a production environment. The production script would be using the single line that has been disclosed to cardholders to report lost or stolen cards. The test script would use a line that we would make available for testing purposes. I also envision that the scripts will be running on a windows server setting in the back room somewhere. This server will most likely be running other processes as well. The Script Designer would be running on my desktop. One of my questions is can both the test and production scripts be run on the same machine using a single Dialogic card? A second question is can the Script Designer be run on a desk top without the dialogic card? I would envision that once a script has been written or changed on a regular desktop it would be copied to the server’s test directory and tested. When we are satisfied that it is working properly it would be moved to the production directory and the production script would be restarted to activate the updated script. Share this post Link to post
SupportTeam Report post Posted 05/29/2009 10:03 PM One of my questions is can both the test and production scripts be run on the same machine using a single Dialogic card? Yes. You would just specify in the Config.xml file for one line to use your production script and another line to use your test script. can the Script Designer be run on a desk top without the dialogic card? Yes. It can. When we are satisfied that it is working properly it would be moved to the production directory and the production script would be restarted to activate the updated script. No need to restart anything after updating the file. When the script file is updated it will be automatically read in by VoiceGuide and used for all new calls. Share this post Link to post
