Vg Problem With Fax Not Picking Up

[mediasol]

Hi

Just check our vg system... it doing faxing. However it is dialing the number. The phone line rings and after 10 seconds it hangs up.

 

See the log file attached.

 

Can you see what is going wrong?

Thanks

0602_ktTel.zip

[SupportTeam]

In current version of VoiceGuide there is a bug which affect sending of some fax files from a Play module.

 

If the fax path/filename starts with either letters a,b,c,d,A,B,C,D or starts with a number then the fax will not be sent.

 

For now it is possible to workaround this bug by ensuring that the path/filename expression (after $RV replacement) does not start with either letters a,b,c,d,A,B,C,D or with a number.

 

The workaround would be to just map another drive letter to the directory where you store the faxes, or just to the C:\ itself.

 

Use the subst command from the Command prompt (or the autoexec batch file if you want to have this setting done automatically at startup).

 

eg. if you have:

subst h: c:\

 

you will be able to specify the fax by using:

H:\crco-fax\Fax-Teleseminar-3-easy-ways-09-04-23-ver2.pdf

 

instead of

 

C:\crco-fax\Fax-Teleseminar-3-easy-ways-09-04-23-ver2.pdf