Problem With Priority

[mediasol]

Hi we have problem with priority when making calls.

 

We are transfer the call by using xml file - please see attached.

 

The call get loaded and then is it just que even thou it has the highest priority of 1

 

We are using Mysql and have set the config file correctly, but it seems we are missing something.

 

Please see our log and config file. The test phone number is 0755279666

 

thanks

Copy_of_mbscall.txt

0605_1133_vgEngine.zip

Config.zip

[SupportTeam]

In your Config.xml you have two OutDialQue_SqlSuffix entries.

 

...

<OutDialQue_SqlPrefix>SELECT</OutDialQue_SqlPrefix>

<OutDialQue_SqlSuffix>LIMIT 1</OutDialQue_SqlSuffix>

<OutDialQue_PortToUse_LinkField>ID</OutDialQue_PortToUse_LinkField>

 

<OutDialQue_SqlSuffix>ORDER BY Priority ASC</OutDialQue_SqlSuffix>

...

 

Only the first entry is used by VoiceGuide when configuration is loaded.

 

As you are using MySQL as the dialer database then you need to use the LIMIT 1 command.

Have only one OutDialQue_SqlSuffix entry. Like this:

 

<OutDialQue_SqlSuffix>ORDER BY Priority ASC LIMIT 1</OutDialQue_SqlSuffix>

 

This should work on MySQL retrieving the dialer entries in Priority order.

[mediasol]

great stuff it works!