Fax Line Doesn't Always Answer

[lesccseh]

now that i finally have my d/41jct-ls answering faxes, there is a new issue.

 

the same line, being called from the same place, sometimes answers, and sometimes does not. i was watching the status monitor and it went past the 2 rings when it should have answered and kept ringing until the sender gave up.

 

in the attached logs, this should be the last call that you see.

 

regards,

 

les

4325184_faxreceive_090619.ZIP

[SupportTeam]

Call was not answered as this system does not appear to be licensed, and hence stops answering calls after 1 hour.

 

At the bottom of the Line Status Monitor this note would have been displayed:

 

EVALUATION (needs restarting every hour)

 

In vgEngine trace we can see:

125504.375 6 reg , lines: 30 id: | FW013390 | HK045756

...

150549.906 6 ****************************************************

150549.906 6 16 AnswerTheCall: Evaluation time expired

150549.906 6 ****************************************************

 

If you have tried applying the license then please email your userinfo.lic file (from VG's main directory) to sales@voiceguide.com along with a link to this thread.

[lesccseh]

sorry, i discovered this myself almost immediately after posting. but then i had to leave before the moderator approved the post.

 

i will test it again, but i am sure that applying the license was the issue.

 

les