Tts

[health4us]

I am trying to play a few files at once... When i play the wav files everything works but as soon as i add the TEXT TO SPEECH text file it tells me there was an error playing the file.. If i play the TTS file on it's own it works ok. Please help with this thanks Matt

 

 

141143.08 0 dial callque update id=1006 next call time 0309231611

141143.09 0 dial callque DB update returned

141143.09 7 dial found entry: tel[1051661180060] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\recruitment\new.vgs] am[NONE]

141143.09 7 Calling MakeCallEx(1051661180060)

141143.09 7 Dialing: 1051661180060

141143.09 7 MakeCall => 66122

141143.09 7 TapiCbTrigSet 66122 7002

141143.84 7 tapi Reply (LineEvReply) ok 66122 0

141143.84 7 TapiCbTrigClear

141143.84 7 linedevstate 2048 0 0

141143.84 7 callstate DIALTONE 65575 0 0

141143.84 7 callstate DIALING 65575 0 0

141143.84 7 callstate PROCEEDING 65575 0 0

141143.84 7 callinfo CALLEDID

141143.85 7 callinfo REASON

141143.85 7 Lev_CallerID [01423325554,]

141143.85 7 callinfo ORIGIN

141153.63 7 callstate CONNECTED 65575,1,0

141153.63 7 WorkingModeTAPI@Connected=

141153.63 7 WorkingModeScript@Connected=

141153.65 0 dial callque delete id=1006

141153.65 7 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruitment\new.vgs

141153.65 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruitment\new.vgs,,,,,0

141153.66 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\recruitment\new.vgs at idx=6

141153.66 7 cl NewVgsVgm_RunModule module not found:

141153.66 2 tr NewVgsVgm_Goto 1

141153.66 2 tr NewVgsVgm_Goto 2

141153.66 7 [GetClientRecord] DB Query

141153.66 7 Jet mode used (To use ODBC mode specify ODBC Connect string)

141153.67 7 RVreplace start (strlen>100)

141153.67 7 About to execute Retrieve Operation [sELECT Title, Name, Surname, UKPhoneNumber, CallersName, CallStatus, LeadSource, CallSubject, Address1, Address2, Address3, City, County, Postcode, CallersEmail FROM NamesList WHERE PhoneNumber=1051661180060]

141153.77 7 [GetClientRecord] row count=1

141153.78 7 [intro] Playing

141153.78 7 [intro] Playing (recruitment\tts-name.txt, recruitment\rec- live-call-filter-message1.wav, recruitment\rec- live-call-filter-message2-info.wav)

141153.78 7 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2] file[C:\Program Files\VoiceGuide\Scripts\recruitment\tts-name.txt,C:\Program Files\VoiceGuide\Scripts\recruitment\rec- live-call-filter-message1.wav,C:\Program Files\VoiceGuide\Scripts\recruitment\rec- live-call-filter-message2-info.wav]

141153.81 7 RunModule PLAY end

141153.82 2 tr NewVgsVgm_Goto end

141153.82 7 tapie PlayEnd old line=7 0 978458

141158.31 7 wb(97845800)

141159.32 7 Play End line[7] (id=978458)

141159.32 7 LsPlayMsg EV_PLAY_FINISHED

141159.32 7 Hanging up call... [No Paths leaving Play module [intro]]

141159.32 7 RecSoundStop ok

141159.32 7 PlaySoundStop ok

141159.32 7 fnHangupCall end

141159.37 7 linedevstate 2048 0 0

141159.37 7 callstate IDLE 65575 0 0

141159.37 7 WorkingMode@Idle=

141159.39 7 tapi Reply (LineEvReply) ok 66156 0

141200.33 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

141200.33 7 ReinitTelephony due to IDLE start

141200.33 7 tapic lineDeallocateCall(MainCall:65575) 0

141200.49 7 lineOpen(7) => 0

141200.49 7 Waiting for a call...

141200.50 7 lineOpen(7)LineHandle=66276

[SupportTeam]

This trace does not show VoiceGuide doing any real-time TTS - it looks like all the supplied files have been pre-recorded...

 

Are all the sound files in correct format?

 

Will the 3 files play OK from 3 successive Play modules?

 

If all sound files are in the same format and play separately OK - just not play when they are all together could you please zip up the 3 files and post them here and we can have a look at them.

Also please place the attached file in "C:\" and include in the .zip the trace file C:\TapiWrapLogMMDD.txt which captures more debug information. The file TapiWrapLogMMDD.txt will be created in "C:\"

TapiWrapLogSelect.txt