allstatesmed Report post Posted 07/14/2009 07:22 PM Using VG 7.0.9 whenever we make outbound calls and a human answers, the call is dropped immediately. The voicemail answer, on the other hand, works fine. I've used the same script for both human and voicemail, just in case it was an error with the different scripts, but that is not the issue. I've tried calling several different phone numbers and there's no change in results. I've included a file with the log files and cdr folder contents. Would appreciate your prompt attention to this issue. CDR_20090714_out_DISCONNECTED.zip Share this post Link to post
SupportTeam Report post Posted 07/14/2009 09:41 PM It looks like the the script TS-Responses-Human.vgs has the module [Hangup the Call 1] specified as the scripts start module. You should edit the TS-Responses-Human.vgs script to fix this (see the Script Properties in the Script Designer). from 0714_1054_vgEngine.txt : 111555.076 6 1 state Dialing 3988982... ... 111612.279 17 1 ev Dialogic 133,TDX_CALLP, crn=20000002, 10,3,0,TDX_CALLP,CR_CNCT,CON_PVD ... 111612.295 6 1 state Human answer. Start [C:\Program Files\VoiceGuide\Scripts\AR-EXPRESS\Testing Supplies\TS-Responses-Human.vgs] ... 111612.326 6 1 StartModuleDefault=[Hangup the Call 1] ... 111612.326 6 1 state Hanging up... [Hangup Module] Share this post Link to post
allstatesmed Report post Posted 07/20/2009 07:01 PM Thank you, that helped. Share this post Link to post
