Troubles After The Licence Activation

[Guest dcgleon]

 

 

after activating the license, indeed the IVR answer calls (even though the call occurs more after an hour) but in this case only accepts DTMF data for a few seconds and then cuts the communication. we sent this information together thelogs generated by the system on july 17 to the email address:

 

sales@voiceguide.com

 

now we wait for your support.

 

thanks

 

 

 

[SupportTeam]

Could you please post a copy of VoiceGuide's Traces which capture the call, this will allow us to see what happened.

 

Debug Trace files are created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest dcgleon]

hello

pls find attached the information generated byt the software.

 

voiceguide_log_16JUL2009.zip

[SupportTeam]

The attached files are not VoiceGuide logs. The VoiceGuide logs can be found in VoiceGuide's \log\ subdirectory. ie. usually in: C:\Program Files\VoiceGuide\log\

 

If using v7 these log files are created automatically.

 

If using v5 or v6 the logs need to be first enabled in the VG.INI:

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

 

[Log]

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=0

 

Then make a test call which demonstrates the problem.

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.