Credit Card App

[sthibodeau]

I was wondering if anyone had any ideas on how to get additional information from a caller that is not number oriented.

 

Here is the problem with credit card transaction you need addtional information like name and Address and just beyond the authorization i need the information for service related functions.

 

Anybody have any idea on how to get that information using the automated system?

 

Please help and thank you in advance!!!!

 

Scott

[SupportTeam]

To get Name and Address the caller is usually just asked to record these - and the recorded information is then listened and transcribed manually.

 

The recording may be done in a series of prompts, eg:

 

"Please say your full name and press pound key when you have finished"

"Please say your street address and press pound key when you have finished"

"Please say your city or suburb and press pound key when you have finished"

"Please say your ZIP code and press pound key when you have finished"