Simpler Logging

[bfrank]

The VoiceGuide log is extremely verbose. This is actually a GOOD thing, if you are a developer and you need it for troubleshooting.

 

I need a simpler trace of events. Just to show the complete module path taken by the customer and all DTMF input. Like what's shown in the Line Status Monitor during a call.

 

Any way to do this, or perhaps you have some other idea? Can I hook into VoiceGuide events somehow and do my own logging?

 

 

[SupportTeam]

Have you tried reducing the log level settings in VG.INI?

 

Set to 1 for least logging and to 10 for full logging (in v7 the log levels are set to 10 at install time).

 

After changing VG.INI you will need to restart VoiceGuide as VoiceGuide reads in VG.INI at startup time.

 

Why do you need to parse the logs to trace call progress? Please describe what you are trying to achieve and maybe we can suggest an easier approach.

[bfrank]

Not trying to parse the logs. I just need to see what happened with a call. The current level of logging is so overwhelming, simple research is too much trouble.

 

I will try to reduce the logging level as you have suggested. Thanks.