Guest lockerboy Report post Posted 09/29/2003 04:48 AM I have attached a screen shot of the AutoDialer dialing the same number many times over and over. I have verified that this number was only in the list one time. I am able to re-create this error by loading a disconnected number. I have attached the event trace log for this situation. It only happened twice, but it's the same problem. Also notice how long it takes the system to disconnect and dial another number. Please let me know how to resolve this. Thanks. 224055.65 0 dial callque update id=30929 next call time 0309282242 224055.66 0 dial callque DB update returned 224055.67 7 dial found entry: tel[18014764621] ann[NONE] vgs[C:\Scripts\AMSD Lightyear\AMorLA.vgs] am[C:\Wave\Lightyear\KCLYAM.wav] 224055.67 7 Calling MakeCallEx(18014764621) 224055.76 7 Dialing: 18014764621 224055.76 7 MakeCall => 67243 224055.77 7 TapiCbTrigSet 67243 7002 224200.30 0 dial callque update id=30929 next call time 0309282244 224200.30 0 dial callque DB update returned 224200.30 8 dial found entry: tel[18014764621] ann[NONE] vgs[C:\Scripts\AMSD Lightyear\AMorLA.vgs] am[C:\Wave\Lightyear\KCLYAM.wav] 224200.30 8 Calling MakeCallEx(18014764621) 224200.36 8 Dialing: 18014764621 224200.38 8 MakeCall => 67226 224200.38 8 TapiCbTrigSet 67226 7002 224226.25 7 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE 224226.25 0 dial callque delete id=30929 224226.27 7 dial no escalation info 224226.28 7 Hanging up call... [EV_TIMEOUT_MAKECALL_NORESPONSE] 224226.28 7 RecSoundStop ok 224226.29 7 PlaySoundStop ok 224226.29 7 HangupCall lineDrop(7, 0) =>0 (0) 224226.29 7 ReinitTelephony due to IDLE start 224226.42 7 tapi Reply (LineEvReply) err 67243 LINEERR_OPERATIONFAILED [80000048] 224226.43 0 dial callque update id=30929 next call time 0309282244 224226.44 0 dial callque DB update returned 224226.44 7 Hanging up call... 224226.45 7 RecSoundStop ok 224226.45 7 PlaySoundStop ok 224226.46 7 HangupCall lineDrop(7, 0) =>0 (0) 224226.46 7 ReinitTelephony due to IDLE start 224226.92 7 lineOpen(7) => 0 224226.92 7 Waiting for a call... 224226.93 7 lineOpen(7)LineHandle=67141 224226.93 7 Waiting for a call... 224226.94 7 fnHangupCall end 224226.94 7 TapiCbTrigClear 224226.99 7 lineOpen(7) => 0 224227.31 7 Waiting for a call... 224227.32 7 lineOpen(7)LineHandle=67141 224227.33 7 Waiting for a call... 224227.33 7 fnHangupCall end 224331.78 8 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE 224331.78 0 dial callque delete id=30929 224331.80 8 dial no escalation info 224331.80 8 Hanging up call... [EV_TIMEOUT_MAKECALL_NORESPONSE] 224331.80 8 RecSoundStop ok 224331.81 8 PlaySoundStop ok 224331.81 8 HangupCall lineDrop(8, 0) =>0 (0) 224331.81 8 ReinitTelephony due to IDLE start 224332.23 8 tapi Reply (LineEvReply) err 67226 LINEERR_OPERATIONFAILED [80000048] 224332.23 0 dial callque update id=30929 next call time 0309282245 224332.23 0 dial callque DB update returned 224332.24 8 Hanging up call... 224332.24 8 RecSoundStop ok 224332.24 8 PlaySoundStop ok 224332.26 8 HangupCall lineDrop(8, 0) =>0 (0) 224332.26 8 ReinitTelephony due to IDLE start 224332.74 8 lineOpen(8) => 0 224332.76 8 Waiting for a call... 224332.76 8 lineOpen(8)LineHandle=67107 224332.77 8 Waiting for a call... 224332.77 8 fnHangupCall end 224332.77 8 TapiCbTrigClear 224332.95 8 lineOpen(8) => 0 224333.45 8 Waiting for a call... 224333.45 8 lineOpen(8)LineHandle=67107 224333.47 8 Waiting for a call... 224333.47 8 fnHangupCall end Share this post Link to post
SupportTeam Report post Posted 09/29/2003 05:49 AM It looks like the Database command: 224200.30 0 dial callque update id=30929 next call time 0309282244 did not work. The above line updates the database entry with the new dialing time and it looks like the database update was not processed. This can occur if another user opens the database which stores all the telephone numbers to be called (DialList,mdb) - the updates from VoiceGuide would then not be written into the database... Was the database opened for exclusive editing by another user at the time? Share this post Link to post
Guest lockerboy Report post Posted 09/29/2003 02:54 PM The Database "OutDialQue.mdb" was not opened by a user. I run a "Compact and Repair Database" on this mdb each morning before I load new numbers. I verify that the lock file (.ldb) is gone before I start VoiceGuide and the Number Loader. Also - the "Call Retries" parameter is set to 0 under the "Redial Config" tab. But the number is called a second time (or more). In this case, after the number was dialed twice, it was deleted from the DB (224331.78 0 dial callque delete id=30929). Any ideas what is going on? Share this post Link to post
SupportTeam Report post Posted 09/30/2003 12:32 PM At this stage the only known possible cause for such an event is the scenario outlined in previous post. We will add extra debugging in the area of code which deals with updating of DialList.mdb database, so if this ever happens again we should be able to see more from the trace what is causing the problem... Once this update is available we will forward that version to you so that you may be able to use it on your systems. Share this post Link to post
