Vg Agent On Client Computers Is Freezing

[capitalfinanceone]

We have a 20 Enterprise licence and we are only using 4 agents as a test. 2 Users are freezing I have attached their associated logs.

log a.zip

log b.zip

[SupportTeam]

It appears that you are using an older version of the VoiceGuide ACD Agent application (vgAgent).
Please download the current vgAgent from here: [old link removed]
And post traces created by that new version if you continue to have problems.

Please post the vgEngine traces from the VoiceGuide server as well. This will let us see what is happening on both the agent and the VoiceGuide server side.