dannie Report post Posted 09/11/2009 10:42 PM Apologies for being a newbie. what i need to know is if the software can enable me to do the following: what i have is an online mobile application (a widget), inside the application we enable our users to call businesses. what we want to do, is send a voice message to the business, and ask them if they want to receive a call from our user (and if they do they will be charged a fee). If they accept, we put the call through and if the offer is rejected, we send a voice message to our user telling him the call has been rejected. can this be done? thank you in advance. Share this post Link to post
SupportTeam Report post Posted 09/11/2009 11:35 PM Yes, this can be implemented. There is a number of customers doing callback systems using VoiceGuide. To implement a callback system the outbound call to the business would be loaded into the Dialer and VoiceGuide would then dial the business, and upon the call being answered by the business VoiceGuide would start the script which asks the business if they want to accept the call (information entered by caller in the widget can be passed here as well). If they do then the Call Transfer module would be used to perform a "Blind Dial and Conference" - calling the original person on the number which they supplied. Please see: http://www.voiceguide.com/vghelp/source/html/modxfer.htm If the business declines to take the call or the call goes unanswered then the VoiceGuide script can send a message back to the web widget (or calls the query originator and runs the script advising them that the company did not answer). Calls can be loaded into the Dialer in a number of ways. Please see: http://www.voiceguide.com/vghelp/source/html/diallistinto.htm If the original person making the enquiry dials into the IVR system then you can just use the "Announced Dial and Conference" option in the "Transfer call" module. The "Announced Dial and Conference" places a call on another line and if the business recipient of that second call accepts the call then the two parties are connected. You can specify what messages are played to the business call recipient, so you can for example play the short recording form the original caller or some information based on what caller entered into the IVR system before the transfer is made etc. VoiceGuide saves all CDR logs for billing information, or you can just write relevant times etc into the file or databaae of your choice using the Database Query or Run Program or Run VBScript modules. See: http://www.voiceguide.com/vghelp/source/html/log_cdrs.htm http://www.voiceguide.com/vghelp/source/html/moddbquery.htm http://www.voiceguide.com/vghelp/source/html/modrunprogram.htm http://www.voiceguide.com/vghelp/source/html/modvbs.htm Please let us know if you have any further questions. Share this post Link to post
