Incoming Calls Dropped

[mehdi_h]

Hi

 

I'm just testing the V7.10 on Vista.

Im currently making incoming calls answered by a script and at a certain time the script crushes and the call is lost.

Please find below the logs. The call is dropped when the play module is applied

 

003053.991 6 1 1 state [RDV_DISPO] Playing wav (C:\Program Files\VoiceGuide\Sound\GCalendar\rdv_dispo.wav)

 

Tkx

Mh

0916_0029_vgEngine.txt

[SupportTeam]

Trace shows that the reason why the call was ended is because the Dialogic card reported a 'Loop Current Drop' on the line - which is used to indicate end of call.

 

Loop current drops are unrelated to playing of sound files etc.

 

Most likely cause of false 'Loop Current Drop' is wiring which has a hairline crack in it and the electrical connection over that wire is intermittently broken - hence resulting in electrical 'loop current' on that circuit to stop flowing.

 

Would recommend replacing the wiring and checking out the RJ11 connectors on the card itself.

 

A quick workaround is to disable VoiceGuide reacting to loop current drop. In VG.INI, in section [CallControl], set

LoopCurrentDrop = ignore

 

 

relevant trace file extract:

 

003053.991 6 1 1 state [RDV_DISPO] Playing wav (C:\Program Files\VoiceGuide\Sound\GCalendar\rdv_dispo.wav)

003053.991 6 1 1 t timer clear (force=False)

003053.991 6 1 1 qTel add cmd_PlayStart [0,0,0,0,0][||||]

003053.991 6 1 1 play start ok, playId=665662

003054.000 7 1 1 qTel run cmd_PlayStart

003054.000 19 1 1 ev PlayEnd 1 662682

003054.000 19 1 1 play end id=662682, (old ID) current id=665662

003054.170 19 1 1 ev Dialogic 134,TDX_CST, crn=10000001, 1845,0,0,DE_LCOF,,

003054.170 19 1 1 qScr add evScriptEvent 134 DE_LCOF

003054.170 19 [CallControl]:LoopCurrentDrop =

003054.173 6 1 1 qScr run evScriptEvent sCode=[DE_LCOF] iActionID=0, crn=10000001[1845|0|0|0|0][DE_LCOF|||||]

003054.173 19 1 1 HangupCall, source=Loop Current Off (non-xfer vgm), WorkModeScript=Running_Normal, yLineStateAppPov=[Connected], lPlayId=665662, lRecId=0

003054.173 19 1 1 ScriptWorkingMode set Stopping, (called from HangupCall)

003054.173 6 1 1 ScriptEvent DE_LCOF DE_LCOF||

003054.175 6 1 1 LsEndingCall DE_LCOF

003054.174 19 1 1 ls set Disconnect_Pending (scriptstate=LS_ENDINGCALL)

003054.175 19 1 1 state Hanging up... [Loop Current Off (non-xfer vgm)]

 

 

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