Indicating Line Needs To Be Picked Up

[SupportTeam]

Tim wrote:

 

If my client has only 1 phone line, and your system answers the call, and the caller chooses to talk with someone (“Press 1 to talk to a person”)… how does anyone know that the call needs to be picked up?

[SupportTeam]

If you are unable to use hookflash transfer and would just like for user to pick up the handset attached to the same phone line then you could use a Run Program module to play a sound file over the speakers. eg. on WinXP you can use the sndrec32.exe app that comes with Windows.

Run the command like this:

 

sndrec32.exe /play /close "c:\mysoundfile.wav"

 

and the sound file will be played over the speakers attached to the computer, alerting anyone in vicinity that caller on line wants to speak to live person. Someone can then pick up the handset attached in parallel to the telephone line and speak to the caller.