Outgoing Line To Use

[EAGLEPRO]

How do I instruct VG to use the same line when forwarding a voice mail message.

[SupportTeam]

We take it that you mean that you would like the outgoing voicemail delivery call to be made on the same line on which the original call that left the voicemail message call came in on, correct?

 

The lines that are allowed to be used for making outbound calls can be specified in the Config.xml file.

 

An entry of <AllowDialOut>1</AllowDialOut> means that the outbound calls can be made on this line, and an entry of <AllowDialOut>0</AllowDialOut> means that the outbound calls will not be made on this line.

 

Would this meet your needs?

 

Specific lines can be selected on a per-call basis when when loading calls into the outbound dialer system, but this is not right now supported in the voicemail forwarding task that does the outbound dialer call loading. Please contact sales@voiceguide.com if you require this feature to be supported.

 

It is also possible for you to implement our own telephone forwarding by editing the voicemail script files, and perform the outbound call loading from within those script files yourself (probably best to use the XML file load method for this).

[EAGLEPRO]

Yes, Thank You

[SupportTeam]

Yes, Thank You

We take this to mean that using the AllowDialOut entry in Config.xml has met the requirements here.

[EAGLEPRO]

Yes