Logging The Path Taken By The Caller

[bfrank]

I need a way to capture the steps taken by the user, module by module. There currently is no way to do this that I'm aware of. Event subscription doesn't provide it.

 

I can't use the VG logs for this. I need to save the data to a base where it can be analyzed. How many users are entering bad data? During which module are users hanging up the most? Transferring to rep the most? And so on.

 

There's apparently a way to do this, as the Status Monitor reports the call's path as it progresses. How do I tap into this data stream as well?

[SupportTeam]

Are you currently monitoring the events through the WCF interface?

Subscribing to WCF Events from another application combined with polling (eg. every 1 second) of the system state (using IPortStatus WCF interfcae) should currently provide you this information. The Status Monitor application that comes with VoiceGuide uses polling of IPortStatus for all the information. (System-wide state polling is more efficient and uses less CPU then handling the individual status change events on larger systems - above around 100 lines)

 

It sounds like you want to receive events for module transtions as well (in additon to already supplied DTMF and play/rec/etc start/end/etc and callstate/etc events). Is this all that you would require or do you require something else as well?