Voip Issues

[mehdi_h]

Hi,

 

I'm trying to configure my voip VG.

I have a local sip prodiver that allows me to use one line for testing.

I think I have configured according to the instruction but still have errors.

Please find bellow the vg log and wiresahrk file as well.

 

Thank you

MH

1101_1244_vgEngineLOG.txt

WireLogs.zip

[SupportTeam]

Please post the ktTel trace capturing system startup.

 

Did you apply the 2 line HMP evaluation license?

 

Have you tested HMP operation using the IPMediaServer test app to verify HMP installed correctly and answers incoming calls?

[mehdi_h]

Hi,

 

Here is the KtTel file.

In fact I have downloaded the trial licence of HMP (using the MAC adress)

I have tested the HMP usinf IP media Server but the file that I was hearing was very jerky. I could here a menu file ("press one ..."). That was before installing VG.

1101_ktTel.txt

[SupportTeam]

Thrace shows that Dialogic 'Global Call' cannot be started on this system, which is why you are seeing errors opening lines.

 

Did you enable all the options when doing the HMP install?

 

120616.562 2624 ERROR gc_start

...

120616.937 2624 ERROR gc_OpenEx

 

I have tested the HMP using IP media Server but the file that I was hearing was very jerky.

You will need to fix this first. Dialogic recommends to disable the APIC timer on Windows to resolve this. See Dialogic HMP Release notes for information on APIC timer.

What hardware (CPU & Motherboard) are you using?

You could try disabling power management and see if this improves anything.

[mehdi_h]

I would like to confirm that I'm doing things properly talking about HMP installation.

1. I have only downloaded the SW : # Service Update 256 for HMP Release 3.0 for Windows (66,949 KB) on dialogic download page that you have specified? Is there something else to be installed?

 

2. When installing that SW I do not see any options that shows 'Global Call'. I have only :

 

- developpement package DSK

- Core runtime package

- Circui Connectivity Runtime package

- Demos

- SNMP compenent Manager

 

it that normal?

 

Thkx

Mh

[SupportTeam]

1. I have only downloaded the SW : # Service Update 256 for HMP Release 3.0 for Windows (66,949 KB) on dialogic download page that you have specified? Is there something else to be installed?

No that is all that is needed.

 

2. When installing that SW I do not see any options that shows 'Global Call'. I have only :

 

- developpement package DSK

- Core runtime package

- Circui Connectivity Runtime package

- Demos

- SNMP compenent Manager

 

it that normal?

Yes. The 'Core runtime package' is what is needed as minimum (it contains 'Global Call').