Bad Quality Of Recorded Messages In Voicemailboxes

[Guest johnkanis]

I am running VoiceGuide version 5 under Windows 2000.

I recently bought it and in principle it works well. I have defined 3 voice-mail boxes.

However, the quality of the recorded voice-mail messages from callers is so poor that it's really unusable.

My questions are:

Is it a VoiceGuide module that records the voice-mail messages and if yes is there a way to

improve the quality of the voice-mail wav files that are recorded?

Is it possible to specify another application (eg window's soundrecorder) to do the recording

of the voice-mail messages?

JohnKanis

[SupportTeam]

Most Voice modems have poor playback and recording.

 

We have this warning in the Voice Modem section of the Recommended Hardware section of our web site.

 

You can try a different voice modem, and eventually you may be able to find a current model modem that works, but we recommend just getting a Dialogic card.