Can't Play Prompts

[Guest Joe Paiva]

We ran initial tests with a modem and VG worked fine. We have used D/4PCI boards with other apps and had them work fine. However, this one seems to be really kicking us around. Any insight you may have would be greatly appreciated.

 

073146.47 7 linedevstate 2048 0 0

073146.48 7 callstate OFFERING 65757 0 4

073146.48 7 Lev_CallerID [200,]

073146.50 7 callinfo CALLEDID

073146.50 7 callinfo ORIGIN

073146.50 7 ring 0

073152.48 7 ring 2

073152.48 7 Answer the call at 9/30/2003 7:31:52 AM

073152.48 7 lineAnswer(65757) => 65740

073153.03 7 callstate CONNECTED 65757,1,0

073153.03 7 WorkingModeTAPI@Connected=

073153.03 7 WorkingModeScript@Connected=

073153.06 7 Inband detection not enabled

073153.06 7 StartLoadedVgs at 9/30/2003 7:31:53 AM

073153.06 7 tapi Reply (LineEvReply) ok 65740 0

073153.06 7 [Welcome] Number Input

073153.08 7 [Welcome] Playing (C:\Program Files\ProPromptsVGM1·1\system\voice\VmbWelcomeMsgDefault.wav)

073153.08 7 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2] file[C:\Program Files\ProPromptsVGM1·1\system\voice\VmbWelcomeMsgDefault.wav]

073153.08 7 PlaySoundStart line[7] err=[0 wavec waveOutOpen(0x0, 0x0, 0x1ff1a98, 0x0, 0x0, 0x1) => 2 (MMSYSERR_BADDEVICEID) - format query] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

073153.09 7 For Dialogic use: PCM 11Khz 8bit Mono

073153.09 7 Hanging up call... [srlib PlaySoundStart]

073153.09 7 RecSoundStop ok

073153.09 7 PlaySoundStop ok

073153.11 7 fnHangupCall end

073153.11 7 tapie PlayEnd old line=7 0 681828

073153.11 7 tapie PlayEnd old line=7 0 681828

073155.05 7 linedevstate 2048 0 0

073155.06 7 callstate IDLE 65757 0 0

073155.06 7 WorkingMode@Idle=

073155.17 7 tapi Reply (LineEvReply) ok 65723 0

073156.16 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

073156.16 7 ReinitTelephony due to IDLE start

073156.16 7 tapic lineDeallocateCall(MainCall:65757) 0

073156.31 7 lineOpen(7) => 0

073156.31 7 Waiting for a call...

073156.33 7 lineOpen(7)LineHandle=65706

[SupportTeam]

Have you installed the Dialogic's Wave drivers? (as per instructions in Help file, online link to Dialogic Install page is: http://www.voiceguide.com/vghelp/html/Inst...allDialogic.htm

 

If re-installing the Dialogic wave drivers does not work can you try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first.

 

To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.

 

You may have to disable the sound card altogether as well to stop Windows from automatically loading it's drivers - to do this just select "Disable" and then select "Uninstall" from the Device Manager.