Call Path Flow

[CyberLive]

When implementing v7 for outbound message system for hospital, what would be best approach to take when moving from one module to the next, without user interaction. (ie: Module 1 - wav file detailing who is calling; hospital name, Module 2 - wav file detailing who the call is looking for; Patient's name ) It would not be until module four or five, that the user would have any interaction.

 

The wav files would be recorded in a studio, in individual words / phrases. The modules would be mixing and matching, generally before user interaction.

 

What are your thoughts? Thank you

[SupportTeam]

In most cases you would use a "Timeout 0" path, or a "Success" path in some other modules.

 

If you can post your script along with a description of what you want to achieve then we can assist in making modifications to it and posting the modified copy back here.

[SupportTeam]

You can also play multiple sound files in same Play module by just specifying the WAV files one after another and separating them with a comma.

 

eg:

 

a.wav,b.wav,c.wav