Guest holziusa Report post Posted 02/10/2010 08:08 PM 7.1.3691.27821 (RELEASE Build) i like to play the caller a sound file while the call is transferred via announced hookflash kill the sound file upon fail and return to voice mail " on {9} goto [cts.open.wav] on {timeout 3} goto [Goodbye] on {2} goto [moh] on {2} goto [Transfer Call 1]" i was going to do something like this in a play module but i can not get the module to execute "on (2)" command simultaneously thanks inadvance Share this post Link to post
SupportTeam Report post Posted 02/10/2010 08:22 PM Please post the script used and the VoiceGuide traces (.ZIPed) capturing system startup and the call. Share this post Link to post
Guest holziusa Report post Posted 02/10/2010 08:59 PM so you are saying this should work kinda new to the scripting business Share this post Link to post
SupportTeam Report post Posted 02/10/2010 09:24 PM In hookflash transfers the original caller is placed 'on hold' by the PBX/Switch. What the original caller hears is determined by what the PBX/Switch plays to them. You have no control over this and you are not able to play any messages to the caller that has been placed 'on hold' by the PBX/Switch while they are 'on hold'. Share this post Link to post
