Monitoring The Transfer Call

[Guest prabum01]

hi,

 

I would like to monitor the transfer call till the transferred extension(user) ends the calls. What kind of transfer call should be used in order to achieve this, basically i want get the time duration from the start of a user call till the extension user disconnects the phone after replying the customer.

[SupportTeam]

You need to use the "Dial and Conference" (Tromboned) transfer.

 

When the call is routed through VoiceGuide like this then VoiceGuide can keep track of length of connection (and can optionally record the phone conversation as well).

[Guest prabum01]

hi,

 

Now I am able to transfer the call to desired extension but the end user cannot hear the voice after picking up the call, it displays just beep sound. I have attached the log files for your guidance, am I missing some configuration setting.

0302_1831_vgEngine.txt

0302_1832_vgEngine.txt

0302_ktTel.txt

[SupportTeam]

What model Dialogic card is used on this system?

 

What do you mean by: "it displays just beep sound." ? Do you mean there is beeping on the line when the call recipient answers the call?

[Guest prabum01]

The Model is D/4PCI-U. Yes there is beeping on the line when the call recipient answers the call.

[SupportTeam]

D/4PCI series cards do not support "Dial and Conference" transfers. Please see: http://www.voiceguide.com/vghelp/source/html/modxfer.htm