Answer Machine Detection

[jewillis]

How can I turn off Answer Machine Detection ONLY for certain campaigns. The client wants the message to start as soon as the phone goes off hook and not wait for detection. Other clients want to leave an answer machine message.

 

Jeff

[SupportTeam]

Have you tried specifying "DISABLE" for the 'Answering Machine Script' field for those campaigns which require the script to start immediately?

On ISDN systems should result in script starting immediately when handset is picked up by call recipient.

 

From http://www.voiceguide.com/vghelp/source/html/diallistinto.htm :

 

Script / message when an answering machine answers the call

 

...

 

If RETRY is specified in this field then VoiceGuide will attempt dialing again if an answering machine is encountered (up to the maximum number of redials allowed).

 

If IGNORE is specified in this field then VoiceGuide will ignore Dialogic's advice that an answering machine was detected and will just start the script/file specified in the "when a real person answers" text box.

 

If DISABLE is specified in this field then VoiceGuide will disable Dialogic's detection of when the call has been answered.