Moving To V7 From V6

[SupportTeam]

Luis wrote:

 

Hi, we purchase the VoiceGuide version 6 about two years ago. So far it’s been working really good. But, we now are looking at the version 7. The thing is that after installed the VoiceGuide 7, I wasn’t able to make it work so far. I do see the tray icon that says that the VoiceGuide IVR service is not installed, but I’m not sure how to installed it.

 

So far, we’ve been trying with a Dialogic D/4PCI-U and with the Dialogic drivers v6.

[SupportTeam]

Do you see any trace logs in VoiceGuide v7 /log/ subdirectory?

 

If yes then .ZIP them up and post them here please.

[LGonzalez]

Do you see any trace logs in VoiceGuide v7 /log/ subdirectory?

 

If yes then .ZIP them up and post them here please.

 

 

Hi, here are the log files.

 

Thanks,

 

Luis

log.zip

[SupportTeam]

Logs show the VoiceGuide service cannot start as the Dialogic telephony layer cannot be loaded.

Did you download and install the Dialogic drives for use with VoiceGuide v7 form our WWW? Or is some other version of Dialogic drivers installed on this system?

[LGonzalez]

That seems to solve the problem.

 

Thanx