Disconnect_Tone1

[Guest fsoudbakhsh]

Hello,

Please find attach my Log fine for few calls that my VG processed. Recently most of the calls will be disconnected for path {DISCONNECT_Tone1} not found, HangupCall start (Default Handler 20: DISCONNECT_Tone1).

I don’t know why all the sudden this happening. My customers are frustrated for keep call and disconnected.

I also attached my ConfigLine for your review too.

I really appreciate if you can give me some hint, how can I stop VG to disconnect because path {DISCONNECT_Tone1} not found.

 

your quick response would help my business.

 

Thanks

Farzad

Log.zip

[SupportTeam]

Trace shows that in module [WaitForMinuteCard] during which the DISCONNECT_Tone1 is detected there is no DISCONNECT_Tone1 path defined.

The only path defined is:

 

on {timeout $RV[Mint]} goto [LiveReportVGScript]

 

You should add the DISCONNECT_Tone1 path to the [WaitForMinuteCard] module.

 

If you still have problems please post the script that you use.

 

 

 

 

004043.28 1 state [WaitForMinuteCard] Playing (none)

 

004049.94 1 event DISCONNECT_Tone1, iCode=134 state=1101

004049.94 1 rv replace start: [on {timeout $RV[Mint]} goto [LiveReportVGScript]

]

004049.94 1 rv replace end: [on {timeout 55} goto [LiveReportVGScript]

]

004049.94 1 path {DISCONNECT_Tone1} not found