Vg6 And D/41Epci Can't Start

[invoso.com]

I instaled an VG6 and DIALOGIC D/41EPCI.

Intel Dialogic Configuration Manager and WINDOWS SERVICES shows that system is running, but VG showing state: dlgc DX_open (dxxxB1C2) error 2 (Check id Dialogic Service id started)

 

How to fix this problem?

 

I attached pixs.

[SupportTeam]

Are you sure you started VoiceGuide after the Dialogic service has fully started?

 

With v6 you need to ensure the Dialogic drivers have started, and only then start VoiceGuide.

 

Could you please post a copy of VoiceGuide's Traces which capture the system startup, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

 

[Log]

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=0

 

Then restart VoiceGuide.

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[invoso.com]

Done

0430vgm.zip

Credit Card Payment.zip

[SupportTeam]

The trace files do not contain anything. Have you changed the Log levels in VG.INI and saved that file before restarting VoiceGuide?

 

 

Also, which version of Dialogic drivers are you using? Have you tried using the Dialogic drivers for use with v7 of VoiceGuide? (see our Downloads page).

[invoso.com]

I can't start services on D/41EPCI with DIALOGIC drivers for VG 7.1 because DCM in Add Hardware Wizard doesn't have those card in menu "Choose Family and Model".

[SupportTeam]

The Dialogic SR.60 drivers do not support the D/41EPCI card.

 

To use the D/41EPCI card you need to use the SR5.1.1 drivers.

 

VoiceGuide v6 works with SR5.1.1 drivers.

 

VoiceGuide v7 works with SR6.0 drivers.

 

So would recommend you install and use SR5.1.1 drivers, or get a current model Dialogic card and use SR6.0 drivers and VoiceGuide v7.

[invoso.com]

Hi,

I successful reinstall 5.1.1. and VG 6

 

Now I start translate my IVR application to VG.

 

Thank's for all for a help.

[SupportTeam]

Scripts written for VoiceGuide v6 will work with VoiceGuide v7.

 

If you do get a current model Dialogic card we would recommend you use v7 instead of v6. v7 is a newer product, has better sound quality, and has additional features.