Guest nkainth Report post Posted 05/03/2010 01:50 PM IVR, VoiceGuide stopped working with about 8 IVR errors in services, one of the errors showing that the VoiceGuide licensing service was locking up at start up, and trying to manually restart the service caused an error and wouldn't work. We reinstalled the license with VoiceGuide license manager and restarted the service which seemed to work, but today it was reported that the client had to go through that same process over and over again reinstalling the license and restarting the service in order for the IVR to keep working properly. any ideas what could be happening here? Share this post Link to post
SupportTeam Report post Posted 05/04/2010 02:09 AM Please tell us more about your system. What version of VoiceGuide are you using? What version of Dialogic card and drivers are you using? Is the software licensed? or is it running unlicensed in evaluation mode? What were the actual errors reported? Do you have any screenshots showing these? Please .ZIP and post VoiceGuide traces from the day when problem occurred (traces are in VoiceGuide's \log\ subdirectory). Share this post Link to post
Guest nkainth Report post Posted 05/04/2010 05:06 PM VoiceGuidelogsscreenshots.zipWhat version of VoiceGuide are you using? version 7.0.4 What version of Dialogic card and drivers are you using? Intel Dialogic D41JCT-LS, VFX41JCT-LS, D41JSF or D4PCI-U card Dialogic Springware Devices driver version 1.0 Is the software licensed? or is it running unlicensed in evaluation mode? Yes, software is licensed What were the actual errors reported? Do you have any screenshots showing these? screenshots attached Share this post Link to post
SupportTeam Report post Posted 05/04/2010 10:48 PM The errors that are shown in the Windows' Event Log are Dialogic driver related errors. Not VoiceGuide software errors. This is not a licensing issue, or any issue with VoiceGuide software. The Dialogic drivers are crashing for some reason, and when VoiceGuide cannot find the card then it comes up as 'unlicensed' as the card-linked license is no longer valid. What is the model of the Dialogic card that you are using on the system? We can see from the version of VoiceGuide installed on your system that you have been using it for about 3 years now. If these problems started to occur recently the you should have a look at what changes were made on the system recently. Those changes are what most likely what affected Dialogic drivers operation. If you cannot find the cause of driver problem then the next thing to try would be to install the latest Dialogic drivers (download them from our Downloads page). You could update to latest version of VoiceGuide at same time - just install new version over the top of your existing VoiceGuide install. Your registriton key will work with current VoiceGuide v7.1 Share this post Link to post
