Whisper

[Guest TheyCalled Paul]

Hi,

 

The whisper page is almost perfect. If I hardcode

<whisper>d:\vg\tv.wav</whisper> it's great.

 

<whisper>$RV[ANNOUNCE]</whisper> or

<whisper>"$RV[ANNOUNCE]"</whisper>

 

It does not work. In the log file you can see that I am setting announce and testing for it. Can you please let me know the syntax I should be using.

 

Paul

0505_0038_vgEngine.txt

0505_ktTel.txt

[SupportTeam]

Please update your system to this version of VoiceGuide:

[old link removed]

And use this syntax in the Transfer Call module:

<whisper>$RV[ANNOUNCE]</whisper>

[Guest TheyCalled Paul]

HI,

I have downloaded the new version but its still not working.

 

I see 220939.453 6 67 23 rvns add [ANNOUNCE]{d:\vg\tv.wav} so I know announce is getting set, and I see this eval[Cstr("d:\vg\tv.wav"="none")] so its getting close, but I see this and not the substitution <whisper>$RV[ANNOUNCE]</whisper>.

 

Attached is the new log file

 

 

Thanks as always for your help.

[SupportTeam]

Log file was not attached.

 

Please .ZIP up and attach the vgEngine log.

[Guest TheyCalled Paul]

0505_ktTel.zipHere you go

[SupportTeam]

Your 'Evaluate Expression' module is named "Announce" - the outpuit of that module (false) is overriding the previous value of $RV[Announce]

Please rename the Evaluate expression module to something else, so your $RV[Announce] does not get overwritten. That should fix it.



220944.175 6 67 23 state [Announce] Evaluate ["$RV[ANNOUNCE]"="none"]
220944.175 6 67 23 rv replace start: ["$RV[ANNOUNCE]"="none"]
220944.175 6 67 23 rvns: [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\TheyCalled\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\TheyCalled\}[$RV_STARTTIME]{2010-05-05 22:09:37}[$RV_DEVICEID]{67}[DlgcVoice]{dxxxB6C3}[DlgcNetwork]{dtiB1T23}[$RV_DNIS]{8455}[DNIS]{8455}[PathApp]{C:\Program Files\VoiceGuide\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\TheyCalled\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\TheyCalled\}[$RV_CIDNUMBER]{9495527837}[start_Input]{"9495527837"="9492169780"}[start]{False}[bogus_Input]{left("9495527837",5)="36188"}[bogus]{False}[C3_Input]{"8455"="8464"}[C3]{False}[CALLID]{37696}[PHONE]{9496775727}{mfujinoki@meiotic.com}[ANNOUNCE]{d:\vg\tv.wav}[NAME]{test test}[Working_Input]{"mfujinoki@meiotic.com"="ppacun@meiotic.com"}[Working]{False}{mfujinoki@meiotic.com}[Email_Subject]{You have a "TheyCalled" caller on the phone}[Email_Message]{test test,You have just recieved a call from a potential client at "9495527837".To hear this call and learn about the caller please log into theycalled. It is possible that you are viewing this email before the call has completed or have released the recording of the call so check back if the recording is not available. Customer Supportwww.TheyCalled.comWe make every call count}[Email_Attachment]{}[Email_Cc]{}[Email_Bcc]{ppacun@meiotic.com}[Email_SendResult]{ok}[DNIS_Input]{"8455"="0520" or "8455"="520"}[DNIS]{False}
220944.175 6 67 23 rv replace end: ["d:\vg\tv.wav"=none]
220944.175 6 67 23 eval[Cstr("d:\vg\tv.wav"="none")]
220944.175 6 67 23 CreateInstance ScriptControl objSC is: [system.__ComObject]
220944.175 6 67 23 rvns add [Announce_Input]{"d:\vg\tv.wav"="none"}
220944.175 6 67 23 rvns add [Announce]{False}
220944.175 6 67 23 Eval Expr result:[False]
220944.175 6 67 23 path {False} found (at offset 3)
220944.175 6 67 23 FindNextVgmTitleInPathList: next module title is=[TransferToPhoneA]
220944.175 6 67 23 t timer clear (force=False)
220944.175 6 67 23 RunModule start Transfer Call, [TransferToPhoneA], iModuleIdx=31, previous: vgm=30, vgs=1
220944.175 6 67 23 rv replace start: [1$RV[PHONE]]
220944.175 6 67 23 rvns: [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\TheyCalled\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\TheyCalled\}[$RV_STARTTIME]{2010-05-05 22:09:37}[$RV_DEVICEID]{67}[DlgcVoice]{dxxxB6C3}[DlgcNetwork]{dtiB1T23}[$RV_DNIS]{8455}[DNIS]{8455}[PathApp]{C:\Program Files\VoiceGuide\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\TheyCalled\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\TheyCalled\}[$RV_CIDNUMBER]{9495527837}[start_Input]{"9495527837"="9492169780"}[start]{False}[bogus_Input]{left("9495527837",5)="36188"}[bogus]{False}[C3_Input]{"8455"="8464"}[C3]{False}[CALLID]{37696}[PHONE]{9496775727}{mfujinoki@meiotic.com}[ANNOUNCE]{d:\vg\tv.wav}[NAME]{test test}[Working_Input]{"mfujinoki@meiotic.com"="ppacun@meiotic.com"}[Working]{False}{mfujinoki@meiotic.com}[Email_Subject]{You have a "TheyCalled" caller on the phone}[Email_Message]{test test,You have just recieved a call from a potential client at "9495527837".To hear this call and learn about the caller please log into theycalled. It is possible that you are viewing this email before the call has completed or have released the recording of the call so check back if the recording is not available. Customer Supportwww.TheyCalled.comWe make every call count}[Email_Attachment]{}[Email_Cc]{}[Email_Bcc]{ppacun@meiotic.com}[Email_SendResult]{ok}[DNIS_Input]{"8455"="0520" or "8455"="520"}[DNIS]{False}[Announce_Input]{"d:\vg\tv.wav"="none"}[Announce]{False}
220944.175 6 67 23 rv replace end: [19496775727]
220944.175 6 67 23 t timer set 0.4 sec : EV_TIMEOUT_READYTOBEGINTRANSFER
220944.175 6 67 23 timer set completed lTimeLeft250msUnits=2, iTimeoutCode=9012
220944.601 18 67 23 timer EV_TIMEOUT_READYTOBEGINTRANSFER
220944.601 18 67 23 qScr add evScriptEvent 9012 EV_TIMEOUT_READYTOBEGINTRANSFER
220944.601 6 67 23 qScr run evScriptEvent sCode=[EV_TIMEOUT_READYTOBEGINTRANSFER] iActionID=0, crn=0[0|0|0|0|0][|||||]
220944.601 6 67 23 scriptevent EV_TIMEOUT_READYTOBEGINTRANSFER param1:, param2:, param3:
220944.617 6 67 23 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,
220944.617 6 67 23 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found
220944.617 6 67 23 timeout on transfer attempt set by timeout path (30 sec)
220944.617 6 67 23 t timer set 30 sec : EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG
220944.617 6 67 23 timer set completed lTimeLeft250msUnits=120, iTimeoutCode=9021
220944.617 6 67 23 state [TransferToPhoneA] Blind Dial and Connect to 19496775727
220944.617 6 67 23 dial sCidSentThisCall= (pre RV replace)
220944.617 6 67 23 dial pre RV replace strDialoutOptions=<whisper>$RV[ANNOUNCE]</whisper><CallerId>9495527837</CallerId>
220944.617 6 67 23 rv replace start: [<whisper>$RV[ANNOUNCE]</whisper><CallerId>9495527837</CallerId>]
220944.617 6 67 23 rvns: [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\TheyCalled\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\TheyCalled\}[$RV_STARTTIME]{2010-05-05 22:09:37}[$RV_DEVICEID]{67}[DlgcVoice]{dxxxB6C3}[DlgcNetwork]{dtiB1T23}[$RV_DNIS]{8455}[DNIS]{8455}[PathApp]{C:\Program Files\VoiceGuide\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\TheyCalled\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\TheyCalled\}[$RV_CIDNUMBER]{9495527837}[start_Input]{"9495527837"="9492169780"}[start]{False}[bogus_Input]{left("9495527837",5)="36188"}[bogus]{False}[C3_Input]{"8455"="8464"}[C3]{False}[CALLID]{37696}[PHONE]{9496775727}{mfujinoki@meiotic.com}[ANNOUNCE]{d:\vg\tv.wav}[NAME]{test test}[Working_Input]{"mfujinoki@meiotic.com"="ppacun@meiotic.com"}[Working]{False}{mfujinoki@meiotic.com}[Email_Subject]{You have a "TheyCalled" caller on the phone}[Email_Message]{test test,You have just recieved a call from a potential client at "9495527837".To hear this call and learn about the caller please log into theycalled. It is possible that you are viewing this email before the call has completed or have released the recording of the call so check back if the recording is not available. Customer Supportwww.TheyCalled.comWe make every call count}[Email_Attachment]{}[Email_Cc]{}[Email_Bcc]{ppacun@meiotic.com}[Email_SendResult]{ok}[DNIS_Input]{"8455"="0520" or "8455"="520"}[DNIS]{False}[Announce_Input]{"d:\vg\tv.wav"="none"}[Announce]{False}
220944.617 6 67 23 rv replace end: [<whisper>False</whisper><CallerId>9495527837</CallerId>]
220944.617 6 67 23 dial post RV replace strDialoutOptions=<whisper>False</whisper><CallerId>9495527837</CallerId>

[Guest TheyCalled Paul]

Thanks! I will try it later. If the <whisper>file</whisper> if the file is missing (or '') will it just skip the feature? This would be great, if it is raising a different path, just let me know. This way file can be blank if I dont have whisper and I dont need to test it first.

[SupportTeam]

If the $RV[ANNOUNCE] is blank then the contents of <whisper> field will be empty and no whisper page will be played.

[Guest TheyCalled Paul]

Thank you! It rocks.