Going To Module

[DashFFWD]

Hi

 

I am using voice guide vg5 Enterprise edition and i using the send phone message module i want to pass parameters to the script that's going to dial out,

 

A), how do i pass multiple variables do i use a comma to separate them e.g, [NewVar1]{$RV_YY], [NewVar2]{$RV_MM}

 

in the path section of a module can i use a result variable, e.g on {1} goto [{$RV[Value]}]

 

please help.

 

 

Tare

[SupportTeam]

To perform outbound Dialing you would need to have the "Dialer" option enabled on the system as well.

 

If you have the "Dialer" option enabled then please post traces capturing outbound call being loaded and the call being made.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

 

[Log]

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=00

SapiWrapOcx=0

 

Then make a test call which demonstrates the problem.

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

 

NB. For systems performing outbound calls we recommend using a Dialogic card and VoiceGuide v7. Voice modems are not very well suited for performing outbound calls