Problem with call transfer

[magikdo]

Bonjour,

 

Après avoir réinstallé voiceguide il n'est plus possible de faire fonctionner le transfert.

 

Voici les traces :

[SupportTeam]

I assume that you are having problems performing the Hookflash Transfer after reinstalling VoiceGuide, correct?

 

With hookflash transfers the most likely cause of problems is that the Hookflash length has not been set to the length required by your PBX/Switch.

 

Please read: http://www.voiceguide.com/vghelp/source/html/config_calltransfers.htm

From that help file page:

Setting Hookflash length on Dialogic cards - v7 and v6

When using VoiceGuide for Dialogic the hookflash length is set in Config.xml file. The Config.xml file is located in VoiceGuide's \data\ subdirectory. The following section of Config.xml should be edited:

 

<SetParm>

<Description>Flash time during dialing (10ms units)</Description>

<Key>DXBD_FLASHTM</Key>

<Value>10</Value>

<Default>10</Default>

</SetParm>

 

A setting of 10 means 100ms. The setting is in 10ms units.

 

It also looks like there is an issue with the Outbound Calls database on this sytem. Recommend you stop VoiceGuide delete the OutDialQue file from VG's \data\ subdirectory and restart VoiceGuide.

 

 

NB. Please make new posts relating to new problems in a new thread.

[magikdo]

Good morning,

 

having re-installed voiceguide the transfer does not work any more.

 

Here are traces: voiceguide.zip

[SupportTeam]

Please read the answer posted beforehand.

[magikdo]

the voiceguide not start after update config.xml

 

<?xml version="1.0"?>

 

<VoiceGuideConfig>

 

<Devices_Dialogic>

 

<Channels>

 

<Channel>

<Name>dxxxB1C1</Name>

<NetworkIf>dxxxB1C1</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Program Files\VoiceGuide\Scripts\ABCCOMMUN.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<PopupCallerId>0</PopupCallerId>

<RV></RV>

</Channel>

 

 

<Channel>

<Name>dxxxB1C2</Name>

<NetworkIf>dxxxB1C2</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Program Files\VoiceGuide\Scripts\ABCCOMMUN.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<PopupCallerId>0</PopupCallerId>

<RV></RV>

</Channel>

 

 

<Channel>

<Name>dxxxB1C3</Name>

<NetworkIf>dxxxB1C3</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Program Files\VoiceGuide\Scripts\ABCCOMMUN.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<PopupCallerId>0</PopupCallerId>

<RV></RV>

</Channel>

 

 

<Channel>

<Name>dxxxB1C4</Name>

<NetworkIf>dxxxB1C4</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>0/RingsBeforeAnswer>

<script>C:\Program Files\VoiceGuide\Scripts\ABCCOMMUN.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<PopupCallerId>0</PopupCallerId>

<RV></RV>

</Channel>

 

</Channels>

 

 

 

<Parameters_DxBd>

 

<Notes>

**********************************************************************************************************

**********************************************************************************************************

 

DXBD_ (voice board) parameters

 

Parameters specified here will be set for every DX (voice)

board found to be started by the DCM in the system.

 

**********************************************************************************************************

**********************************************************************************************************

</Notes>

 

<NotUsedByDefault>

 

<Notes>

MF param setting causes long delays on some boards.

Remove NotUsedByDefault tags if the MF param setting is desired.

</Notes>

 

<Parameter>

<Description>MF Interdigit Delay (10 ms units)</Description>

<Key>DXBD_MFDELAY</Key>

<Value>6</Value>

<Default>6</Default>

</Parameter>

 

<Parameter>

<Description>MF Length of LKP Tone Maximum value: 15 (10 ms units)</Description>

<Key>DXBD_MFLKPTONE</Key>

<Value>10</Value>

<Default>10</Default>

</Parameter>

 

<Parameter>

<Description>Minimum MF On. Added to the standard MF tone duration before the tone is detected. (10 ms units)

The minimum detection duration is 65 ms for KP tones and 40 ms for all other tones.</Description>

<Key>DXBD_MFMINON</Key>

<Value>0</Value>

<Default>0</Default>

</Parameter>

 

<Parameter>

<Description>MF Minimum Tone Duration (10 ms units)</Description>

<Key>DXBD_MFTONE</Key>

<Value>6</Value>

<Default>6</Default>

</Parameter>

 

</NotUsedByDefault>

 

<SetParm>

<Description>Flash time during dialing (10ms units)</Description>

<Key>DXBD_FLASHTM</Key>

<Value>10</Value>

<Default>10</Default>

</SetParm>

 

<Parameter>

<Description>Flash time during dialing (10ms units)</Description>

<Key>DXBD_FLASHTM</Key>

<Value>10</Value>

<Default>10</Default>

</Parameter>

 

<Parameter>

<Description>Minimum Loop Current off time before it is reported</Description>

<Key>DXBD_MINLCOFF</Key>

<Value>50</Value>

<Default>50</Default>

</Parameter>

 

 

<Parameter>

<Description>Minimum offhook time</Description>

<Key>DXBD_MINOFFHKTM</Key>

<Value>250</Value>

<Default>250</Default>

</Parameter>

 

<Parameter>

<Description>Minimum Silence Off</Description>

<Key>DXBD_MINSLOFF</Key>

<Value>2</Value>

<Default>2</Default>

</Parameter>

 

<Parameter>

<Description>Minimum Silence On</Description>

<Key>DXBD_MINSLON</Key>

<Value>1</Value>

<Default>1</Default>

</Parameter>

 

<Parameter>

<Description>Minimum DTI Off - minimum time required between rings-received events</Description>

<Key>DXBD_MINTIOFF</Key>

<Value>5</Value>

<Default>5</Default>

</Parameter>

 

<Parameter>

<Description>Minimum DTI On - minimum time required for rings received event</Description>

<Key>DXBD_MINTION</Key>

<Value>5</Value>

<Default>5</Default>

</Parameter>

 

<Parameter>

<Description>Offhook Delay - period after offhook, during which no events are generated

e.g., no DTMF digits will be detected during this period.</Description>

<Key>DXBD_OFFHDLY</Key>

<Value>50</Value>

<Default>50</Default>

</Parameter>

 

<Parameter>

<Description>Pause Time. Delay caused by a comma in the dialing string (10ms units)</Description>

<Key>DXBD_PAUSETM</Key>

<Value>100</Value>

<Default>100</Default>

</Parameter>

 

<Parameter>

<Description>Silence and Non-silence Debounce</Description>

<Key>DXBD_S_BNC</Key>

<Value>4</Value>

<Default>4</Default>

</Parameter>

 

<Parameter>

<Description>DTMF Interdigit Delay. Time between digits in DTMF dialing (10ms units)</Description>

<Key>DXBD_T_IDD</Key>

<Value>15</Value>

<Default>10</Default>

</Parameter>

 

<Parameter>

<Description>DTMF length (duration) for dialing (10ms units)</Description>

<Key>DXBD_TTDATA</Key>

<Value>10</Value>

<Default>10</Default>

</Parameter>

 

<Parameter>

<Description>Silence on and off debounce time (10ms units)</Description>

<Notes>debunce length should be really small so that

we can easily tell when the transition happens</Notes>

<Key>DXBD_S_BNC</Key>

<Value>4</Value>

<Default>4</Default>

</Parameter>

 

</Parameters_DxBd>

 

</Devices_Dialogic>

 

 

 

<Notes>

**********************************************************************************************************

**********************************************************************************************************

 

CTI Devices

 

**********************************************************************************************************

**********************************************************************************************************

</Notes>

 

 

<Devices_CTI>

<CtiLink>

 

<CommsLink>

<Target></Target>

<Notes></Notes>

<IP></IP>

<Port></Port>

<Params></Params>

</CommsLink>

 

<MonitoredDevices>

<Ext></Ext>

<Ext></Ext>

</MonitoredDevices>

 

</CtiLink>

</Devices_CTI>

 

 

</VoiceGuideConfig>

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the system startup. this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

 

[Log]

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=0

SapiWrapOcx=0

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

When posting traces/scripts/etc please .ZIP them up and post them as attachments.

[magikdo]

143610.781 ocxfn LogLevels 10,C:\Program Files\VoiceGuide\log\,tw.txt,0,

143611.015 ------------------------------------------------------------------------------

143611.015 ktTel v2.3.8, Dec 7 2006 11:46:33 [For Dialogic]

143611.015 Initialise at 0521 143611.015

143611.015 ------------------------------------------------------------------------------

143611.015 dlgc Dialogic boards present: dti:0, dxxx:1

143611.281 fn AppInit_Dialogic

143611.281 init test NETWORK devices (1st channel on each board)

143611.281 init test VOICE devices (1st device on each voice board)

143611.468 001 dlgc dx_open(dxxxB1) => 1

143611.468 init config board file [C:\Program Files\VoiceGuide\data\Config.xml]

143611.468 001 init config board file load start (len=6379)

143611.468 xml parse error at line 14:mismatched tag

143611.468 001 init config board file load end

143611.531 002 dlgc dx_open(dxxxB1C1) => 2

143611.531 dlgc dxxxB1C1 id=0x2031, family=2, devmode=0, network=3(Analog), bus=1, encode=0

143611.531 ft_play=0x17df, ft_record=0xf9f, ft_tone=0x7, ft_e2p_brd_cfg=0x6, ft_fax=0x0

143611.531 002 dlgc dx_close(2) ok (channel dxxxB1C1)

143611.531 001 dlgc dx_close(1) ok (board dxxxB1)

143611.531 init enable event processing

143611.531 gc gc_start call

143611.609 eng CtEventPolling thread start

143613.046 000 ocxfn SetParam(0,VgIniFilename,c:\program files\voiceguide\VG.INI,0)

143613.046 SetParam VgIniFilename

143613.046 ocxfn GetLineCount() => 0

143613.250 ocxfn LineOpenDialogic(dxxx=, dti=, protocol=, opt=route, opt=0)

143613.250 init attach and config voice resources.

143615.968 ocxfn Shutdown()

143615.968 init AppCleanup: stopping all channels.

143616.531 init exit thread WavVoxConverter (lStopThreadFlag_WavVoxConvert==9)

143616.468 init AppCleanup : stopping helper threads

143616.625 init exit thread SaveLogEntries (lStopThreadFlag_SaveLogEntriesToDisk==9)

143616.625 init exit thread CtEventPolling (lStopThreadFlag_DialogicEventHandler==9)

143616.781 init AppCleanup : completed.

 

 

143610,80 0 ---------------------------------------------------

143610,80 0 VoiceGuide for Dialogic

143610,80 0 v6.0.3243

143610,80 0 ---------------------------------------------------

143610,88 0 rv global loaded >>><<<

143610,88 0 cti Inband Signaling Config file not specified

143613,05 0 init ApiMode=[DialogicGC]

143613,06 0 vm loading VMB data begin

143613,06 0 vm loading VMB data - about to delete old entries

143613,08 0 vm loading VMB data - sorting/ordering

143613,08 0 vm loading VMB data end

143613,08 0 dial DbConnectString_ADO is blank

143613,14 0 init DB Workspaces

143613,17 0 init Voicemail LoadIniSettings

143613,19 0 init VmEmailBody_MainGlobalTemplate loaded from C:\Program Files\VoiceGuide\system\vm\EmailForwardTemplate_body.txt

143613,19 0 init temp dir exists [C:\Program Files\VoiceGuide\temp\]

143613,19 0 init read Config.xml start

143613,20 0 init read Config.xml end

143613,20 0 init no lines to open specified in Config.xml

143613,25 0 init lineids in use: 0-0

143613,25 0 init route channels start

143613,25 0 init route channels => []

143613,25 0 init no dti channels opened. Not opening signaling channel.

143613,25 0 cti //devicesCTI/ctiLink config.xml section not used in this version

143613,25 0 init read Config.xml //devicesSysManagers/StatusLink start

143613,25 0 tcpsl config.xml does not have //devicesSysManagers/StatusLink section (status link wil use the default port of 14710)

143613,25 0 tcpsl open //devicesSysManagers/StatusLink to listen on port 14710

143613,25 0 init read Config.xml //devicesSysManagers/StatusLink end

143613,25 0 init iLineDevicesControlled=0

143615,95 0 exit closing all channels start

143615,95 0 exit closing all channels end

143616,92 0 deleting EmailQue.mdb

143616,92 0 EmailQue.mdb was deleted

143616,92 0 ---------------------------------------------------

143616,92 0 Stopping VoiceGuide (Dialogic) start

143616,92 0 v6.0.3243

143616,92 0 Stopping VoiceGuide (Dialogic) end

143616,94 0 ---------------------------------------------------

[SupportTeam]

Trace shows:

143611.468 xml parse error at line 14:mismatched tag

 

Most likey the error is on this line:

 

<script>C:\Program Files\VoiceGuide\Scripts\ABCCOMMUN.vgs</Script>

 

change <script> to <script> (ie: "s" to "S").

 

 

Please also download the latest version of VG v6 from our WWW and update your system to that version.

 

 

 

Nb. When posting traces/scripts/etc please .ZIP them up and post them as attachments - don't quote the full file.

[magikdo]

Ok for start voiceguide but transfert call is not function

log.zip

[magikdo]

Hello,

 

I have resolved the problem :

 

<Description>Flash time during dialing (10ms units)</Description>
<Key>DXBD_FLASHTM</Key>
<Value>20</Value>
<Default>20</Default>