Unable To Hear Audio File After Datetime Evaluation

[mikeraut]

I would like VG to play a Christmas Jingle on Christmas Day before the VG auto attendant continues.

The log indicates the file is being played (a.wav) - I do a date time ealuation (simulated)

Please check as I do not hear the file at all. TTS does work.

0522_1343_vgEngine.zip

[SupportTeam]

The a.wav sound file is not in one of the sound file formats that can be played by a Dialogic card. Please read: http://www.voiceguide.com/vghelp/source/html/soundfiles.htm and convert the sound file to one of the formats that can be played.

 

Also, if you want to play this sound file in the same module as a TTS generated sound file, then the a.wav sound file format should match the sound file format generated by the TTS engine that you are using. This is most likely: PCM 8kHz 8bit Mono, but you should confirm by looking at the tts*.wav sound files in C:\Program Files\VoiceGuide\temp\ directory.