Announced 3way Call Transfer And Timeout Delay

[Guest jkw38]

I'm using VG 5.0 right now and am having some trouble finding out how to modify the timeout delay when making a 3 way announced transfer. The help file makes mention of a timeout path in "Announced Modules", but I could not find any such modules that would affect the timeout once such a path was put in.

 

Also, when VG makes a call to my phone, it begins to play the announcement as soon as it has finished dialing. Is it supposed to play only when voice is detected?

 

I am using a Dialogic D41H board.

 

Thanks to any help offered.

[SupportTeam]

how to modify the timeout delay when making a 3 way announced transfer.

Are you referring to the max time for which the "Call from [Caller ID], please press 1 to accept call.." message is repeated?

 

This time is settable in VG.INI file, section [PBX] entry "AnnouncedTransfersMaxWaitTime"

 

The value specified is in seconds and the default setting is 30 seconds.

 

it begins to play the announcement as soon as it has finished dialing

Does it play the message itself, or the announcement to accept the call?

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

[Guest jkw38]

Here's a copy of the log. It just starts and continues to loop even before I answer the phone.

 

Any help would be appreciated. Thx!

 

 

013241.00 6 [introduction] Playing

013241.00 6 tts generate start[For Sales and Customer Service, please press One. For Accounting, please press Two. To make an online payment, please press Three. For Contact Information, please press Four.]

013242.63 6 tts generate end

013242.63 6 [introduction] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

013242.66 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

013242.66 6 RunModule PLAY end

013245.01 6 dtmf 1 (49,2)

013245.01 6 LsPlayMsg 1

013245.06 6 PlaySoundStop ok

013245.07 6 [sales] Playing

013245.09 6 tts generate start[Please wait wile your call is being transferred.]

013245.65 6 tts generate end

013245.65 6 [sales] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

013245.67 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

013245.67 6 RunModule PLAY end

013248.66 6 wb(68635000)

013248.71 6 Play End line[6] (id=686350)

013248.71 6 LsPlayMsg EV_PLAY_FINISHED

013248.72 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

013249.14 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

013249.16 6 [sales] Announced Conference to 0000000000 (Generate)

013249.18 6 tapic lineGenerateDigits(66176,!,0) => 0

013249.87 6 generate LINEGENERATETERM_DONE

013250.79 6 LsXferStart EV_TAPI_GENERATE

013251.79 6 LsXferPlayVts EV_HOOKFLASHFINISHED

013251.82 6 tapic lineGenerateDigits(66176,0000000000,0) => 0

013253.31 6 generate LINEGENERATETERM_DONE

013254.22 6 LsXferPlayVts EV_TAPI_GENERATE

013254.22 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 1111111111, Digits

013254.23 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, 9054799301, , 1

013254.35 6 PlaySoundStartNumbers ok

013309.66 6 wb(69494211)

013309.71 6 Play End line[6] (id=694942)

013309.72 6 LsXferPlayAnn EV_PLAY_FINISHED

013309.72 6 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

013309.72 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 1111111111, Digits

013309.72 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, 9054799301, , 1

013309.76 6 PlaySoundStartNumbers ok

013325.04 6 wb(71042411)

013325.09 6 Play End line[6] (id=710424)

013325.16 6 LsXferPlayAnn EV_PLAY_FINISHED

013325.16 6 LsXferPlayAnn EV_PLAY_FINISHED

013325.21 6 tapic lineGenerateDigits(66176,!,0) => 0

013325.89 6 generate LINEGENERATETERM_DONE

013326.83 6 LsXferPlayAnn EV_TAPI_GENERATE

013326.83 6 PlayFinishCause=CallRejected

[SupportTeam]

OK, I though second part of original question related to message delivery on outgoing calls...

 

When doing announced conference/transfer the announce message will play in a loop immediately after dialing. VG will wait about 30 seconds (by default) from the time it dialed to number for the recipient of call to accept call - and this is what we can see in the trace as well.