Voice Mail Message Short

[MikeF]

I am evaluating VoiceGuide. The voice mail ends two seconds before the actual end of the test message (last two seconds of the message missing from all files).

[SupportTeam]

Can you tell us more about your system (voice modem. Dialogic card) and how are you finishing the recording of the message (hanging up, pressing telephone key ?)

 

Which version of VoiceGuide are you using?

 

The amount of time that is cut of from the end of the recorded message is settable in VG.INI file, in section [PlayRecordConfig]:

[PlayRecordConfig]

 

;When a recording is finished due to the busy signal being detected

;the recorded message will be truncated to remove the busy tone recording from the message.

;A Dialogic card records 11025 bytes per second, modem records 16000 bytes per second.

;RecCutIfHangupBytes specifies by how many bytes the message should be shorter

RecCutIfHangupBytes=32000

RecCutIfHangupBytes_Dialogic=14000

 

;When a recording is finished due to a DTMF tone being pressed

;the recorded message will be truncated to remove the DTMF keypress sound from the message.

;A Dialogic card records 11025 bytes per second, modem records 16000 bytes per second.

;RecCutIfDtmfStopBytes specifies by how many bytes the message should be shorter

RecCutIfDtmfStopBytes=5000

RecCutIfDtmfStopBytes_Dialogic=4000

 

You can change these settings and the new settings will take effect when you restart VoiceGuide.