Line Detection

[marwa]

Dear Sir,

 

Kindly, is there anything IN VG software telling me that there is a failure in the line

 

If there isnot, can i make a timer to open the line each day at 9:00am As example and detect if there is a tone then the line is working if there isnot then there is a failure in the line

[SupportTeam]

Best way to confirm the line is working to to actually place an outbound call on it. If you have two or more lines in the IVR system then you can have one line call the other line - and send DTMF tones between the two lines confirm each line can hear the other one.