Vg 7 Does Not Send Calls Out From Outside Db.

[umya]

We have a Credit Card capture script working fine for inbound calls with external database (sql server 2008).

But out-bound from sql server 2008 is not working.

 

Call data in callque and porttouse table is present,we can also check table data in the outbound call loaders

Execute sql window also.

 

Secondly Out-bound Call can be tracked in the line status window

which shows the dialer is dialing the provided number on the activate-time.

But we don’t receive any call at our end.

 

Changes of config.xml file done are as follows.

<Dialer>

<OutDialQue_ADODB_Provider>System.Data.SqlClient</OutDialQue_ADODB_Provider>

<OutDialQue_Database>cvvVoiceGuide</OutDialQue_Database>

<OutDialQue_ConnectString>Data Source=192.168.1.33,1433;Database=cvvVoiceGuide;User ID=sa;Password=!TMtm123;</OutDialQue_ConnectString>

<OutDialQue_SqlPrefix></OutDialQue_SqlPrefix>

<OutDialQue_SqlSuffix>ORDER BY Priority ASC</OutDialQue_SqlSuffix>

</Dialer>

 

 

Log file is attached. We could not locate the VG.ini file mentioned. Can you please help ASAP?

 

Rgds,

 

Umya

[SupportTeam]

Trace file was not attached. Please attach again. (Please .ZIP up before attaching).

 

VG.INI file is located in VoiceGuide's main directory.

[umya]

Please see attached.

[umya]

I am trying to post the file here in .zip format but it is not showing up. Please help. The attachment was also uploaded in previous message but it does not show up. Sending in email as well.

log (1).zip

[SupportTeam]

shows the dialer is dialing the provided number on the activate-time.

But we don’t receive any call at our end.

So the data retrieval form database is fine, but something does not work when the number is actually dialed.

 

Traces show that outgoing calls are made on all of the Dialogic card's 4 channels.

 

It appears however that the telephone lines attached to ports 2 and 3 may not work properly (or are not attached). Traces show that Loop Current is not present on those lines when making outbound call.

 

195850.375 18 3 2 ev Dialogic 135,RLS_LCSENSE, crn=20000002, 0,0,0,DX_OFFHOOK,CALL_OUTBOUND,ALERT Loop current not present. Working phone line not attached.

 

195850.437 18 5 3 ev Dialogic 135,RLS_LCSENSE, crn=20000003, 0,0,0,DX_OFFHOOK,CALL_OUTBOUND,ALERT Loop current not present. Working phone line not attached.

 

Recommend checking the lines plugged into those two ports.

 

You can also disable outbound calls on ports which do not have working outbound calls by editing the Config.xml file and restarting the VoiceGuide service.