Voiceguide.com And Dialogic D41/e Isa

[Guest dacian]

Hello, Can anyone help me with some advice?

 

I have a 4 PC in lan network with windows xp on it. On 1st pc i have install the dialogic card d41/e, ISA version. On this computer i install VoiceGuide IVR Software from www.voiceguide.com . On this card i will enter with 4 pstn lines from a central ramcom av28.

On my script i have transfer to operator. Can u tell me how will connect the telephone desk to this sistem ? and to be posible agent to answer the calls?

 

kind,

d

[SupportTeam]

It is not possible to attach a telephone handset directly to the d41/e cafd (or any other card that is designed for telephone lines).

 

You will need a PBX and sit the IVR behind the PBX. Then you can can transfer calls to agents attached to the PBX.