Guest fsoudbakhsh Report post Posted 08/07/2010 09:15 AM Hello, I have design VG the way it get caller ID and then callback to customer. some of my customers complain they don't get callback. I asked one of my customer that never gets callback to call to VG. he call once but never got any callback. after reviewing the log file, I found out that VG is dropping the caller ID in the same call. I have insert the log file into the excel file and made some comment in red. please review the attached file and let me know why VG dropping the caller ID? thanks caller ID problem.zip Share this post Link to post
SupportTeam Report post Posted 08/07/2010 07:48 PM Trace shows that system is set to answer calls after 3 rings Trace shows that there were two rings (The two rings arrived about 4.5 seconds apart) and then the ringing stopped. The line started ringing again about 20 seconds later. Due to the large time gap between the last time the line rang, these rings are treated as a new call. No CallerID was supplied during this new call. I understand that you are running a Callback type system. We would recommend using ISDN trunks to deploy such a service. 162326.77 1 tw ring 1 162331.08 1 cid LastCidMessage values [0162594930,,] 162331.08 1 tw ring 2 162339.38 1 state Waiting for a call... 162350.98 1 tw ring 1 162355.31 1 tw ring 2 162359.64 1 tw ring 3 162359.64 1 answering the call (,,,0) Share this post Link to post
