Automatic Transfer To Correct Mailbox.

[haim.berdah]

Hi,

 

I am new to VG.

I have VG with Dialogic 4 port analog card.

I am connecting the ports to our PBX.

How can i forward callers in case of CFNA or CFB automatically to the associated mailbox ID of the extension.

the caller will get immediately the welcome message - "please leave a message after the tone"

 

Please guide through.

 

Thanks,

Haim

[SupportTeam]

If VoiceGuide IVR doing the call transfers itself then in the call transfer module just have paths like this:

 

On {Timeout 20} goto [Voicemail Box 0001]

 

The above will take care of the CFNA (Call Forward No Answer) case.

 

 

On {Busy} goto [Voicemail Box 0001]

 

The above will take care of the CFB (Call Forward Busy) case.

 

 

The call transfer needs to be of a 'monitored' or 'announced' type.

 

 

(are you using VoiceGuide v7? we would recommend using v7).

 

 

See also:

 

http://www.voiceguide.com/vghelp/source/html/voicemail%20introduction.htm

[SupportTeam]

How can i forward callers in case of CFNA or CFB automatically to the associated mailbox ID of the extension.

Is the VoiceGuide IVR doing the call transfers itself? or is is receiving calls deflected to it upon CFNA or CFB event?

 

If VoiceGuide IVR doing the call transfers itself the see the suggestions above. You would need to store extension number in $RV and then use that $RV as part of the voicemail box number.

 

If calls are deflected to IVR then you need to use Inband Signaling to receive the extension number from PBX. see: http://www.voiceguide.com/vghelp/source/html/inbandsignaling.htm

 

Please advise which of the above is the scenario and we can then assist further.

[haim.berdah]

the call is deflected by the PBX.

The only thing i can send in inband signaling is the called number.

If this is enough, I need help to setup the signaling file and the script.

 

Thank you in advance,

Haim

 

PS - I ca nuse SIP trunking. Is it going to be easier to implement via SIP?

[SupportTeam]

The only thing i can send in inband signaling is the called number.

OK, so this should be enough to determine which voicemail box to forward the call to.

Please see http://www.voiceguide.com/vghelp/source/html/inbandsignaling.htm for information on how to setup system to extract the information from inband signaling and make it available to VoiceGuide script. Please post here if you have any questions about this.

 

The VoiceGuide script would consist of just an Evaluate Expressions type module that would evaluate the $RV[inband_Called] (or whatever you name your $RV) and have two paths:

 

On {Success} goto [Voicemail Box $RV[inband_Called]]

On {Fail} goto [PlayNoMailBoxProvided]

 

 

If inband signaling indicates whether they wind up at the voicemail system due to CFNA or to CFB then you can play a different message to the caller first depending on deflection type.

 

You can use SIP but it's usually more difficult to set up.