Answertimeout Issue

[Guest Jonah]

I have the answertimeout var set to 59 in the que. However, the line hangs up after 30 seconds. Attached are the log files. Please let me know if you need more info.

0830_1410_vgEngine.zip

[SupportTeam]

Trace shows call was answered after 25 seconds of ringing, and an Operator Intercept tone was played immediately after answering.

 

Operator Intercept tone indicates the number is unreachable or does not exist etc.

 

Looks like it was not played by Telco but by the system answering the call.

 

As call cannot progress VoiceGuide ends the call.

 

 

141125.789 6 4 2 state Dialing 13032460027...

141125.805 17 4 2 ev CallState GCEV_DIALING, crn=280002f, iEvent=2 ,16,0,16,,,]. vgEngine v7.1.3826.36799 (2010-06-23 19:26:38.00)

..

141131.101 17 4 2 ev Dialogic 2081,GCEV_ALERTING, crn=280002f, 2081,0,0,,,

141131.101 17 4 2 state Dialing 13032460027... Ringing...

..

141156.476 17 4 2 ev CallState GCEV_CONNECTED, crn=280002f, iEvent=2 ,256,2,4,,,]. vgEngine v7.1.3826.36799 (2010-06-23 19:26:38.00)

141156.476 6 4 2 state Dialing 13032460027... Ringing..., doing answer detection... (DX_PAMDOPTEN)

141156.820 17 4 2 ev Dialogic 133,TDX_CALLP, crn=280002f, 11,0,0,CR_CEPT,999Hz 0ms | 0Hz 0ms | 0Hz 0ms,

141156.867 6 4 2 state Hanging up... [CR_CEPT in LsWaitAfterDialingOut]