Message Lamp

[mikeraut]

I have a few problems on Voicemail that I need assistance on please

 

1. I call from ext 510 to 200 and leave a message for 200. I am notified that there is a new message (MSG Lamp ON). When I then call in to listen to the new message, the VG indicates that there are no new messages. I then hang-up and call in again. This time VG correctly reports that there is a new message. [in the attached log I called in at 2149 and 2151 ]

 

2. Lastly the MSG Lamp On and OFF command is executed instantly. However it seems to hold the channel [line 8] in this system] for quite a about a minute. Is this normal?

The log reports the following error [ERROR Invalid action specified for HumanAnswer: [MSGLAMP]

Also, is this parameter adjustable [timer set 60 sec : EV_TIMEOUT_MAKECALL_NORESPONSE]

 

0901_2127_vgEngine.zip

[SupportTeam]

Looks like you have defined inband signaling for your PBX and set up scripts to send callers from particular extension direct to their voicemail box.

 

Traces show that sometimes the Dialogic card detects inband signaling for these "direct from extension" calls as sigfnals beginning with two "*",and sometimes with three "*" leading characters.

 

In the "***" case your inband signaling definition file saves the extension number ins $RV[inband_Called], which looks like is then used by your scripts in the path:

 

goto [voicemail box $RV[inband_Called]]

 

 

(which in turn initialize the $RV[VmbId] - used by Voicemail systems)

 

 

In the "***" case your inband signaling definition file saves the extension number in $RV[inband_Calling], so the $RV[inband_Called] is not set and will be replaced by a blank...

 

(Guess in those cases the VoiceGuide system should really go to the 'enter voicemail number and pin" menu instead, as the voicemail box is not defined)

 

Fixing the [[*][*][1]**???[*][1]] definition to set the $RV[inband_Called] instead will resolve the issue.

 

 

215027.750 6 13 7 inband [**1**200*1] matched by pattern [[*][*][1]**???[*][1]]

215027.750 6 13 7 inband [inband_TOC] = [1]

215027.750 6 13 7 rv add [inband_TOC]{1}

215027.750 6 13 7 inband [inband_Calling] = [200]

215027.750 6 13 7 rv add [inband_Calling]{200}

215027.750 6 13 7 inband [inband_Info] = [1]

215027.750 6 13 7 rv add [inband_Info]{1}

...

215027.906 6 13 7 rvns add [VmbId]{}

 

 

 

215037.500 6 13 7 inband [***1**200*1] matched by pattern [[*][*][*][1]**???[*][1]]

215037.500 6 13 7 inband [inband_TOC] = [1]

215037.500 6 13 7 rv add [inband_TOC]{1}

215037.500 6 13 7 inband [inband_Called] = [200]

215037.500 6 13 7 rv add [inband_Called]{200}

215037.500 6 13 7 inband [inband_Info] = [1]

215037.500 6 13 7 rv add [inband_Info]{1}

...

215037.671 6 13 7 rvns add [VmbId]{200}

 

 

The message lamp problem is related. In situations where message box is defined the msglamp calls take about 10 seconds. When no voicemail box is specified the related msglamp takes longer as there is no acknowledgment signaling from PBX.