Guest fsoudbakhsh Report post Posted 09/03/2010 11:13 PM hello, all the sudden the sound files keep stater. in other word sound files disturbed during the play. the original sound file are fine when I play them with CoolEdit. but when VG play them, they are not. I can't figure it out why this is happening. Share this post Link to post
SupportTeam Report post Posted 09/04/2010 07:32 AM Can you describe your system setup. Is this is a VoIP system or do calls go over VoIP at any stage? Can you post the ktTel traces and indicate the timestamp of the play that you had problems with? Share this post Link to post
Guest fsoudbakhsh Report post Posted 09/04/2010 10:41 PM Hello, I have 16 port Dialogic board D160SC-LS that 8 of them are connected to the GSM Gateway and other 8 are connected to the ATA 286HT. regardless which of these devices (GSM Gateway or ATA 286 HT) receive the call, the sound file is disturbed (it keep cut off) while is playing. Attached is log files for only one call I made for your review. Please let me know if you need more information. thanks Share this post Link to post
SupportTeam Report post Posted 09/04/2010 11:40 PM No log file was attached. Please ensure the file is .ZIPed up before attaching. Also indicate the exact time and filename played at which we should be looking at. Share this post Link to post
