Record The Call And The Name Of The File

[dminof]

Hi I want to record the call and the name of the file $ RV_CIDNUMBER_ $ RV_CIDNAME_ $ RV_MM $ RV_DD_ $ RV_HH $ RV_NN $ RV_SS.wav but must include information on the agent.

 

Can you help with a variable name containing information of the agent who answered the call?

[SupportTeam]

This is not how you would initiate the recording of the ACD connected calls.

 

Once the call is placed in ACD system it is the ACD system that is responsible for handling while it is in queue and connecting it to agent when agent is ready. Only when connection to agent is made would any recording commence.

 

The recordings are by default saved in VG's \log\ subdirectory, but this directory is user settable.

 

In VG.INI in section [ACD] add entry:

 

CallRecordDir=C:\mydirectory

 

and recordings will be saved in that directory.

 

Filename contains timestamp, agent ID and callerID number and name.

 

Setting:

 

CallRecordDir=disable

 

stops the call recording.

 

 

Other options are planned to allow automated forwarding of the recordings etc.

[dminof]

In the file vg.ini. there is no section [ACD].

I enter

[ACD]

 

CallRecordDir = C: \ acd

 

But the directory C: \ acd

is empty.

 

 

You have an example of. Vgs, to record the conversations the agents login in the acd?

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the call connesting to agent, this will allow us to see what happened.

 

Debug Trace files are created in VG's \log\ subdirectory.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[dminof]

The idea is to record the call and stored in a folder. Wav files should contain the identification of the agent

1018_0927_vgAgent.zip

1018_ktTts.zip

Answer and Record.vgs

[SupportTeam]

Once the call is transferred to ACD queue you cannot use a Record module to record the conversation of caller with agent. The ACD itself will record this when the call is actually connected to agent.

Trace shows that the call that arrived was sent to ACD queue prueba2 and was then sent to an available agent by the ACD. Call was disconnected about 16 seconds later.

Please also update your system to this version of VoiceGuide: [old link removed] and post traces again if you still encounter problems.